Ark Holiday Inn By DLS Hotels

Our experience at DLS ARK Holiday Inn in Banikhet, Dalhousie was very disappointing. We came all the way from Punjab for our vacation and had already paid ₹1,000 in advance to secure our booking. But when we arrived around 9:30 PM after a long trip, instead of a warm welcome, the staff kept demanding full payment right away. They kept calling and bothering us just to ask for money, which made us very uneasy. The service was poor from the start. Food choices were very limited, there was no cold drinking water, and overall the stay did not live up to what we expected. The room and hospitality did not justify the price we paid. A hotel should prioritize guest comfort and hospitality, especially after a long journey. Sadly, this hotel seemed more focused on collecting payment than on good service. I would not suggest DLS ARK Holiday Inn to anyone visiting Dalhousie. There are many better hotels that truly value their guests and offer much better hospitality.

Wonderful experience with excellent staff. The stay met expectations. Location was superb. The view was stunning!

Staff were very helpful, the food was excellent, and the cleaning was thorough.

The service provided was outstanding.

Quiet location with views of a verdant forest. Rooms and bathrooms are roomy, nicely furnished, and clean, equipped with all necessary amenities. The staff is polite and accommodating. We were happily surprised since we didn't expect much at first. The food and breakfast are fairly good too. Choose this place if you want tranquility and quality moments with loved ones.