Mastiff Hotel Dalhousie

This is a small three-story hotel located by the roadside with some mountain views, although new construction is taking place right in front. It's a cozy spot suitable for couples. The food is good, but the in-house restaurant doesn't serve lunch, so you need to eat elsewhere at that time. The rooms are decent and adequately sized with basic amenities, but there is no minibar or bathtub, and the beds are short. The hotel staff are helpful. There is no swimming pool or additional amenities on site. Nearby, there is a lovely path leading up to the mountain through pine trees where you can enjoy a beautiful sunset—something the hotel staff surprisingly don't mention; we found it on our own.

Other rooms may be good but standard room is without AC and ventilation.

ixigoer •

Family • India • Jun 2026

There was no hot water available for showers, which caused a lot of inconvenience. We reported the issue to the manager, but our complaint was ignored and no effort was made to resolve it. Poor customer service and lack of attention to basic guest needs.

The manager's behavior was unacceptable. He ignored guests' basic needs and showed little interest in resolving issues. Instead of providing support, he was dismissive and unhelpful. I would not recommend this hotel based on the poor management experience.I had a frustrating stay due to the manager's attitude.

Very disappointing housekeeping service. The towels and napkins were not changed during our stay, even after we specifically requested fresh replacements. We raised the issue with the staff, but our complaint was ignored and no action was taken. Clean towels and napkins are basic expectations in any hotel, and the lack of attention to cleanliness and guest requests made our experience unsatisfactory.Worst breakfast experience. We were told that coffee was not available and our request was declined without any effort to accommodate us. Basic breakfast service expectations were not met, making the experience disappointing.