ARUNACHALA INN

It's fine. I have no complaints.

The hotel is clean and of good quality. The staff are polite and humble. Prices are reasonable. The hotel's location is close to all tourist attractions.

Our recent visit was very disappointing. Because of the heavy crowd for the ferry to and from Vivekananda Rock, we couldn't check out by the scheduled time of 12:30 and only returned by 2:30. The staff insisted on full payment for the day and were quite rude. We admitted our delay and offered to pay half, but they insisted on the full amount. After much negotiation, they accepted Rs. 2000 instead of Rs. 3200. The first room given to us lacked toilet pipes, had a broken faucet, no clothes hangers except one by the wash basin, and no hangers in the room. We were moved to a smaller room because of this. Throughout our stay, the rooms were dusty due to unfinished renovation work. The toilets had no ventilation or exhaust fans, causing bad odors after use. The wash basin was clogged, there was no room service, and no car parking available. If you want a smooth stay, be very cautious when booking here. The hotel should have been more understanding and kind at checkout, especially since many rooms were empty. Improvements in these areas are necessary.

We recently stayed at this hotel in Kanyakumari, and sadly, our experience was disappointing. Although the standard check-out time was 12:30 PM, we were delayed by about two hours due to heavy rush and unavoidable reasons. Instead of responding with understanding and professionalism, the management charged us an excessively high fee, and the staff treated us rudely and discourteously. Furthermore, the room's overall condition was below expectations. Ongoing construction led to poor cleanliness, and the room was missing several basic amenities. The bathroom ventilation was especially inadequate, making it uncomfortable to use. Hospitality should involve not only providing rooms but also treating guests with respect and empathy. We hope the management addresses these issues and enhances both service quality and guest relations. Unfortunately, based on our experience, we cannot recommend this hotel unless major improvements are made.

Our recent visit to this hotel in Kanyakumari was quite unsatisfactory. Because of unavoidable delays caused by heavy traffic, we couldn't check out on time and went over the scheduled check-out by about two hours. Instead of being understanding or flexible, the management imposed a hefty extra charge, which we found unfair. The staff's handling of the situation was also unpleasant and did not demonstrate good customer service. The room itself was not kept up to an acceptable level. Ongoing construction on the property impacted cleanliness and overall comfort. Several necessary amenities were missing, and the bathroom's poor ventilation made things especially uncomfortable. A good guest experience relies not just on the lodging but also on how guests are treated. We feel there is significant room for improvement in both the hotel's facilities and its customer service. Sadly, our experience prevents us from recommending this hotel to others right now.