Club Mahindra Danish Villa - Ooty

Excellent accommodation.

Great spot to stay in Ooty with beautiful views, a tranquil atmosphere, and tasty food.

A nice spot to stay in Ooty with beautiful views, excellent service, and tasty food.

Pleasant

’’ BEWARE SENIOR CITIZENS: Broken Promises & Bait-and-Switch TacticsRating: ’ / 5I booked a stay at Club Mahindra Derby Green through Agoda for my senior citizen parents. What should have been a comfortable and smooth trip turned into a physically exhausting and incredibly stressful ordeal due to deceptive management and zero regard for elderly guests.Upon arrival at Derby Green, my parents were subjected to a classic "bait-and-switch." The management told them they were being redirected to stay at their sister property, Club Mahindra Danish Villa. To get them to agree to this change, the staff explicitly promised that the facilities would be identical and, most importantly, that they would be given a ground-floor room to accommodate their age and mobility needs.It was a complete lie.When my elderly parents reached Danish Villa, the reception team flatly denied them a ground-floor room, claiming none were available. They were shoved into a first-floor room, forcing them to painfully climb up and down stairs every single time they wanted to leave.Why you should avoid booking here for elderly family:Total Disregard for Special Requests: The Agoda booking explicitly highlighted that the guests were senior citizens and required appropriate room placement.Empty Promises to Force a Relocation: Staff will promise absolutely anything (like guaranteeing ground-floor access) just to push guests to a different property, with zero intention of honoring it.Zero Internal Communication or Empathy: Shunting elderly people between properties and then making them climb stairs displays a complete lack of basic human consideration and hospitality.Club Mahindra completely failed my parents. If you are booking for vulnerable or elderly family members and expect a resort to actually honor their commitments, look elsewhere. This management cannot be trusted.