D.R.Utthama Nellore - AM Hotel Kollection

I tried to book a room for a wedding, but the staff informed me that the hotel does not provide rooms to local residents for wedding purposes. When I asked for further clarification, the staff member walked away without explaining the policy, which was very unprofessional.If this is indeed the hotel's policy, it would be better to clearly display a notice stating that local bookings for wedding purposes are not accepted. This would help avoid confusion and improve customer communication.

I booked a two-night stay and travelled over 8,000 miles across the globe. When my flight was cancelled, I immediately informed the hotel that I would be arriving one day late. They replied that although my booking was non-cancellable and non-refundable, they would be ready to welcome me the following morning. Based on that assurance, I did not make alternative accommodation arrangements. However, when I arrived, I was told my reservation had been cancelled because I was a "no-show." Even after showing them their own message confirming my late arrival, the reception staff appeared confused and asked me to wait for the manager.I waited for over an hour, plus another 30 minutes, but the manager never appeared, and no one kept me informed or attempted to resolve the situation. The receptionists repeatedly avoided my questions and walked away while I was speaking, making it feel as though they simply wanted me to leave. I eventually had to find another hotel nearby. Not once did anyone apologise or acknowledge what had happened. This was an extremely disappointing experience, with poor communication and even worse customer service. I would never stay here again and would not recommend this hotel to anyone. ’’’

I had a very disappointing experience at this hotel/restaurant.The food was highly overpriced considering the quality. The taste was below average, and the service was extremely poor. What was even more disappointing was the way the General Manager interacted with customers. Instead of addressing concerns professionally, the attitude towards customers was not courteous or respectful.One major issue I observed was the lack of price transparency. Before taking orders, the staff did not explain the prices or inform customers about the cost of the dishes. During my visit alone, I witnessed nearly five different customers questioning their bills and expressing dissatisfaction over the unexpected charges. After finishing my lunch, I was equally shocked when I received my bill.A restaurant should be transparent about pricing, provide good quality food, and treat customers with respect. Unfortunately, this place failed in all three aspects during my visit.I hope the management takes these concerns seriously and improves their customer service, pricing transparency, and food quality to prevent other customers from having a similar experience.

Restaurant staff didn't show proffessionalism while serving.. I have experienced high casual behavior and irresponsible behaviour. poor co ordination and no respect for their guest.. i recommend management should train their Restaurant staff.Remaining all are good.

We are staying in room no 312..and we went for breakfast...in food we found insects...nd we are travelling with small kids .and it's highly risky to recommend this hotel for safety standards.. mainly disappointing thing is there is no apology from the f&b service staff...and front office staff was really good..