Grace Residency, Airport, Chennai

Near to metro, airport bustations etc

ixigoer •

Solo Traveller • India • Sep 2026

Good to stay a short distance from the arrivals

ixigoer •

Couple • India • Sep 2026

Convenient place to stay for passengers with connecting flights.

This was honestly the worst hotel experience I've ever had, if it can even be called a hotel. The man at reception, Mahesh, really needs retraining on how to speak and treat customers. He was very rude from the start, and when we asked for early check-in, he responded with passive aggression. He said checkout is at 11 and they need an hour to clean the room, so we would get the room only at noon. We were okay with waiting since that's normal, but he made us wait over 3 hours and let others check in before us, which was unfair. My mom, another guest, and I waited in the lobby while others were checked in ahead of us. The previous guests left at 11:58, and we were allowed in only at 12:14. When did they clean the room? This hotel is utterly useless and disgusting; the only reason to book is its convenient location. The reception staff are unprofessional, rude, and don't know how to talk to customers properly. I don't know if it's family-run or if the receptionists are friends of the owner, but serious retraining is needed. The rooms were barely acceptable (not surprising for a room cleaned in 15 minutes). The bathroom floors were yellow and wet, and the room had a strange odor. The sink pipe in the less gross bathroom was broken, making it unusable. The water from the pipes was yellow. The floor was still being wiped as we entered. Honestly, that's enough said. The only good thing about this hotel is the location. We left our suitcases in the room and quickly went to the city to avoid the smell. We came back smelling like a train toilet. If you need a place to stay briefly before traveling and don't mind sitting in a restaurant (there are some right outside the hotel inside the metro), you'd probably get better service and cleaner bathrooms at the restaurant than here.

Rooms were unclean and full of mosquitoes. The washroom was dirty and unhygienic. They don't permit luggage storage after checkout, nor can you use the washrooms once checked out, even if you are with family. You also can't stay on the premises. It felt more like a jail than a hotel. Please be cautious if you plan to visit this place, whether alone or with family.