ST Parklane Airport Hotel

Convenient location very close to Chennai airport and easily accessible to many locations around Chennai. Stayed here several times in past few years, never disappointed. Restaurant inside the hotel serves great food with breakfast buffet and ala carte lunch, dinner. Receptionist Durga was nice to work and always helped us with a smile. I highly recommend this place.

The receptionist, Durga, was rude, and not welcoming. The customer service at the front desk needs significant improvement, which was very disappointing.However, the hotel stay itself was pleasant. The rooms were clean, comfortable, and well maintained, making the overall stay enjoyable despite the poor reception experience.

Worst hotel experience I've had. I would not recommend this property.The staff are extremely rude and seem to lack basic hospitality skills. The way they respond to guests is unprofessional and discourteous. Considering that the room rates are comparable to other hotels, the service falls far below acceptable standards.The property itself is poorly maintained, with damaged flooring and no basic toiletries provided. There is little to no effort from the staff to assist guests or make their stay comfortable.The reception staff are particularly impolite when answering calls, often making guests feel as though they are asking for a favor rather than being paying customers. Unfortunately, the same attitude was displayed by the airport drop-off driver as well.The only advantage of this hotel is its proximity to the airport. If you choose to stay here, make sure you pack everything you might need’soap, shampoo, patience, and possibly emotional support. The hotel is close to the airport, which is convenient because you'll probably be looking forward to leaving.

Not good for this rate,its too high. Room are not well maintained. But,staffs are friendly and supportive. This hotel is good for Rs 2000-Rs 2400(with complimentary breakfast and lunch/dinner) if food is not there then the value is only Rs 1100.

I recently stayed at ST Parklane Airport Hotel, Chennai, and unfortunately, it was a very disappointing experience.The room condition was far from acceptable. As soon as I entered, there was a strong unpleasant smell, and I noticed visible fungal patches on the walls, clearly indicating poor maintenance and hygiene. When I raised this concern with the receptionist, I was told that Room 106 was one of their ’best rooms,’ which was quite shocking’I can only imagine the condition of the others.The air conditioning was not working initially, and the room service staff had to repeatedly tap and adjust the remote before it finally started functioning. This reflects a clear lack of proper upkeep.Hygiene was another major issue. I even spotted a cockroach in the room, which made the stay very uncomfortable. Additionally, there was a hole in the window ceiling, further highlighting the poor state of the room.The only positive aspect of my stay was the dinner, which was quite tasty.Overall, the hotel seems to suffer from serious maintenance and cleanliness problems. While its proximity to the airport is convenient, the condition of the rooms and lack of proper upkeep make it difficult to recommend this property.