Stay Duration: 30th January – 2nd FebruaryRoom Type: Premium RoomRating: ☆☆ (3/5)Pros:The Premium Room at Fab Hotel Falcon Executive near Baner is quite spacious and can comfortably accommodate two adults and two kids with extra mattress, making it a good option for families. The staff members are polite and helpful, although they tend to respond only when guests repeatedly follow up. One of the positive aspects of my stay was the owner’s professionalism, as he personally apologized for the room mix-up and showed a willingness to resolve issues. Despite the challenges, he seemed keen on improving the hotel, and with better management, this property has the potential to become a much better stay option in the future.Cons:1. Poor Location & Dusty Approach RoadThe approach road leading to the hotel is a kaccha (unpaved) road, full of dust, making the entry inconvenient, especially for guests arriving with luggage. Additionally, there is ongoing construction right next to the hotel, which adds to the dust. Guests expecting a clean and easily accessible property might be disappointed with the conditions outside the hotel.2. Unhygienic Reception AreaThe reception area is not well-maintained and had a noticeable number of houseflies. The sofas and seating area were dusty, indicating a lack of proper upkeep. This makes for an unpleasant first impression as soon as one enters the hotel.3. Room & Bathroom Maintenance IssuesHousekeeping services at the hotel are little inconsistent. On the first day the my room to be cleaned, however, on the second day, the room was not cleaned at all, which is unacceptable in any hotel. There were visible strands of hair on the floor and layers of dust on the desk. The bathroom had visible flies, showing that deep cleaning is not being done regularly. Another major concern was loose or broken shower handles and taps. Instead of repairing them, the staff simply advised guests to “adjust and use them,” which is unprofessional. Soap holders, cup holders, and other surfaces were covered in dust making the bathroom feel unclean.4. Poor Quality ToiletriesThe hotel provided an outdated soap, which was more than a year old and shampoo packet itself was of very low quality, making it clear that the hotel does not prioritize providing good-quality toiletries. Guests are better off carrying their own toiletries, as the ones provided by the hotel are neither fresh nor satisfactory.5. Unreliable Wi-Fi ConnectionThe Wi-Fi at the hotel was a complete letdown. Although the connection was available, it was extremely slow 80% of the times, constantly buffering, and practically unusable. Watching videos, playing games, or even simple browsing was frustrating. Families traveling with kids who expect to stream cartoons, watch movies, or play online games will be disappointed. If someone is looking for a hotel with a stable and fast Wi-Fi connection, this is NOT the place to stay.7. Poorly Managed Breakfast ServiceThe complimentary breakfast service was highly disappointing. First, the timing was too late, as breakfast was only served around 9:00 AM, which is inconvenient for guests who have early schedules. I had to wait until 8:45-9:00 AM every day, which is not practical for business travelers or those planning an early outing. The food quality and variety were also disappointing. On the first day, they mentioned Upma but only served Poha. On the second day, they served Upma, but it was dripping with oil, making it unhealthy. On the third day, they served Poha again, which I refused because of the lack of variety and quality. The portion size was too small, with just one small plate and a single cup of tea, making it far from a satisfying breakfast. Moreover, tea was brought at the same time as breakfast, instead of being served after some time, which shows a lack of basic dining etiquette. The staff seemed disorganized and had no clue about which guests had a complimentary breakfast inc
Family • India • Feb 2025
