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Grand Heritage Narmada Jacksons

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Civil Lines Road, 482001

Exterior view
Lobby
47+ Photos

Top-Rated Restaurant

Exceptional food quality with a wide variety of delicious options.

Excellent Service

Staff are friendly and go above and beyond for guests.

Prime Location

Conveniently located near the railway station and major attractions.

Grand Heritage Narmada Jacksons offers top-notch services and amenities, ensuring guests experience utmost comfort.Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure.Services offered by taxi, car hire and shuttle at the hotel ensure effortless exploration of Jabalpur. The hotel offers complimentary parking for guests who arrive with their own mode of transport.Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services. Securing passes to the city's top attractions is simple with the hotel's ticket service and tours.For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible.During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. For minor or impromptu requirements, the convenience stores can promptly cater to them without the necessity of stepping out from the hotel.In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort.For a more enjoyable stay, select rooms at hotel are equipped with linen service and air conditioning.For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay.Rest assured that your hydration needs will be met, as some guestrooms are equipped with a coffee or tea maker and bottled water.Maintain your cleanliness and feel revitalized using toiletries available in select guest restrooms. Chosen accommodation prices might include entry to the executive lounge, offering premium services amid an ambiance of refined extravagance. Each morning at Grand Heritage Narmada Jacksons, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience.Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Grand Heritage Narmada Jacksons provides a superb assortment of leisure amenities for guests to enjoy.Treat and spoil yourself by stopping at massage, salon, spa and sauna for a memorable experience. Begin your holiday perfectly by taking a plunge into the swimming pool.Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

Popular Facilities

Indoor Swimming Pool

Indoor Swimming Pool

Internet services

Internet services

Continental Breakfast

Continental Breakfast

24*7 Room Service

24*7 Room Service

Hot Spring Bath

Hot Spring Bath

Bar

Bar

Grand Room
Recommended Deal

Grand Room

Free Cancellation

Parking

Book with ₹0

₹4,259

+ ₹606 taxes and fees, per night, per room

7.9

Very Good

•

123 reviews

85% positive reviews in last 3 months

Guest as saying

Room was not spacious, even bathroom was very small in size.

Flag

Couple • India • Oct 2026

The food is tasty, and if you're craving delicious prawns, you definitely should visit and try the golden prawns.

reshma shivlani. •

Solo Traveller • Sep 2026

My experience with Narmada Jacksons was very disappointing, based on several interactions and observations over time rather than a single event. The conduct and professionalism of Pooja, the HR representative, were particularly troubling. Coming from a hospitality background and having worked with well-known hotels, I know the standards expected from HR in this field. Sadly, my dealings with Pooja were very negative; she was extremely rude and unprofessional both to me and to students attending industrial training there. I've also heard similar complaints from other students. An HR person should be approachable, respectful, and supportive, especially when working with students and hospitality professionals, but that was not my experience. I also have major concerns about the cleanliness of the property. On one visit, I saw the back area near the staff cafeteria in very poor condition, including large rats, which raised serious doubts about the hygiene and food safety practices behind the scenes. My experience with the food was also very poor. At a wedding function held at the hotel with many guests, over half of the attendees, myself included, suffered stomach problems after eating. I only ate simple items like salads, rice, and curd but still had health issues afterward. This seriously damaged my confidence in the hotel's food and hygiene standards. A hospitality venue should embody professionalism, cleanliness, food safety, and quality service, but my experiences with Narmada Jacksons have completely undermined my trust. I strongly do not recommend this hotel for work, dining, or events.

Utsav belwanshi •

Solo Traveller • Sep 2026

Explore the Area

Civil Lines Road, 482001

Around the property

    Jabalpur Junction Railway Station

    0.78 km

    narmada river puja

    4.69 km

    Balancing Rocks

    4.85 km

    South Avenue Mall

    4.93 km

    Dumna Nature Reserve

    5.96 km

    Madan Mahal

    6.1 km

    Pisanhari Ki Madiya

    7.72 km

    Tilwara Ghat

    10.3 km

    Jabalpur Airport

    10.46 km

    Marble Rocks at Bhedaghat

    16.78 km

7.9

Very Good

123 Users

Guest Impressions

spotlight icon

Guests appreciate the family-friendly amenities and activities available.

70% of users were happy with the location near the highway.

Guests appreciated staff for their good service.

Location

8.7

Prime location near attractions and business hubs.

Room Comfort

8.4

Well-furnished rooms with modern amenities for relaxation.

Cleanliness

7.1

High standards of cleanliness maintained throughout the hotel.

Food

6.5

Diverse and delicious menu catering to various tastes.

Staff

6.2

Friendly and attentive service enhancing guest experiences.

Value for Money

5.4

Competitive pricing for quality services and prime location.

Total Reviews

All Reviews (10)
Couple (1)
Solo Traveller (9)

Good

6.8

Room was not spacious, even bathroom was very small in size.

Flag

Couple • India • Oct 2026

Delicious Food Highlights

8.0

The food is tasty, and if you're craving delicious prawns, you definitely should visit and try the golden prawns.

reshma shivlani. •

Solo Traveller • Sep 2026

Unsafe Unhygienic Stay

2.0

My experience with Narmada Jacksons was very disappointing, based on several interactions and observations over time rather than a single event. The conduct and professionalism of Pooja, the HR representative, were particularly troubling. Coming from a hospitality background and having worked with well-known hotels, I know the standards expected from HR in this field. Sadly, my dealings with Pooja were very negative; she was extremely rude and unprofessional both to me and to students attending industrial training there. I've also heard similar complaints from other students. An HR person should be approachable, respectful, and supportive, especially when working with students and hospitality professionals, but that was not my experience. I also have major concerns about the cleanliness of the property. On one visit, I saw the back area near the staff cafeteria in very poor condition, including large rats, which raised serious doubts about the hygiene and food safety practices behind the scenes. My experience with the food was also very poor. At a wedding function held at the hotel with many guests, over half of the attendees, myself included, suffered stomach problems after eating. I only ate simple items like salads, rice, and curd but still had health issues afterward. This seriously damaged my confidence in the hotel's food and hygiene standards. A hospitality venue should embody professionalism, cleanliness, food safety, and quality service, but my experiences with Narmada Jacksons have completely undermined my trust. I strongly do not recommend this hotel for work, dining, or events.

Utsav belwanshi •

Solo Traveller • Sep 2026

Disappointing Outdated Stay

6.0

The rooms are outdated and require renovation; the food is acceptable but not outstanding.

Compliance 788 •

Solo Traveller • Sep 2026

Disappointing Service & Value

2.0

This hotel is great for a village setting, but its service in the city is quite poor. They lack adequate service staff. Overall, it's an average hotel and not worth the money.

Nitin Jain •

Solo Traveller • Sep 2026

Hotel Facilities

amenity
Access

24*7 Front Desk

Express Check-in/out

Non-smoking rooms

amenity
Safety and security

24*7 Security

CCTV in common areas

Fire extinguisher

Safety/security feature

amenity
Room amenities

Air-conditioned rooms

Daily housekeeping

Sauna

Executive Lounge access

Alarm clock

Cupboard

First Aid kit

Free drinking water

Hand sanitiser

Ironing facilities

Linens

Mirror

Seating area

Shelf for clothes

Slippers

Staircase access

Study table

Tea/Coffee maker

Telephone

Wake-up call

Safety Deposit Box

amenity
Bathroom

Private bathroom

Shower

Toiletries

Towels

amenity
Family and kids

Play area

amenity
Transfers and transport

Onsite car parking

Airport transfer

Car rental service

Shuttle service

Taxi/Cab service

amenity
Internet access

Internet services

amenity
Kitchen

Tea/Coffee maker

amenity
Food and drinks

Continental Breakfast

24*7 Room Service

Bar

Coffee Shop

In-Room Breakfast

amenity
Activities and sports

Indoor Swimming Pool

Hot Spring Bath

Fitness Centre

Kids' swimming pool

Ticket Services

Tours

Spa/sauna

amenity
Accessibility

Elevator access

Wheelchair-accessible

amenity
Outdoor

Garden/Backyard

amenity
Media and entertainment

Satellite channels

amenity
Other facilities

Elevator access

amenity
Languages spoken

English

Hindi

amenity
Services and conveniences

Facilities for Differently-Abled Guests

Meeting/Banquet Facilities

Luggage Storage

Laundry Service

Locker

ATM

Contactless Check-in/Check-out

Convenience Store

Currency Exchange

Doorman

Dry-Cleaning

Food Delivery

Gift/Souvenir Shop

Grooming

Heating in Public Area

Postal Service

Salon

Smoking Area

Concierge

Air conditioning in Public Area

Free car parking

amenity
Safety and cleanliness

Anti-Viral Cleaning Items

Common Area Disinfection (Daily)

Free Face Masks

Hot water linen and laundry washing

Hygiene Certification

Individually-wrapped food options

Mask-wearing staff

Physical Distancing of at least 1 metre

Professional Sanitisation and Disinfection Services

Protective Screens in Common Areas

Regular Sanitisation of Rooms

Regularly disinfected rooms

Room Sanitisation Opt-Out Available

Room Sealing after Sanitisation

Safe Dining Space

Safety Protocol-trained staff

Sanitised kitchen and tableware

Temperature Check

First Aid kit

Hand sanitiser

Contactless Check-in/Check-out

Hotel Policies

Check-in:

From: 11:00 AM

Check-out:

To: 12:00 PM

Children and extra beds

  • All children are welcome.
Infant 0-2 year(s)
  • Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-5 year(s)
  • Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge.
Guests above 6 year(s)
  • Must use an extra bed which will incur an additional charge.
Other
  • Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Property Policies

  • Primary Guest should be 18+ years of age

Property Information

  • Distance from city center - 0.5 km
  • Travel time to airport (minutes) - 20
  • Year property opened - 2004
  • Number of floors - 2
  • Number of rooms - 66
  • Daily Internet/Wi-Fi fee - 0 INR
  • Airport transfer fee - 1000 INR
  • Most recent renovation - 2018
  • Breakfast charge (unless included in room price) - 350 INR
  • Number of restaurants - 2
  • Number of bars/lounges - 1
  • Daily parking fee - 0 INR
  • Check-out from - 10:00

Frequently Asked Questions when booking Grand Heritage Narmada Jacksons

What is the location of Grand Heritage Narmada Jacksons?

Grand Heritage Narmada Jacksons is located at Civil Lines Road, 482001.

What is the check-in and check-out time at Grand Heritage Narmada Jacksons?

The standard check-in time at Grand Heritage Narmada Jacksons is 11:00 AM, and check-out is at 12:00 PM. Early check-in or late check-out may be available upon request, subject to availability and additional charges.

Can I modify my reservation?

Yes, you can modify your reservation by contacting our customer support or through your booking account. Please note that changes are subject to availability and may incur additional charges depending on the hotel's policy.

Is breakfast included in the room rate?

No, breakfast is not included in the room rate at Grand Heritage Narmada Jacksons.

What identification is required at check-in?

All guests must present a valid government-approved photo ID at check-in.

What is the cancellation policy?

Free cancellation is available for bookings at Grand Heritage Narmada Jacksons.
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