Horseland Hotel And Mountain Spa

Extremely Disappointing ExperienceOur stay at Horseland Hotel & Mountain Spa, Matheran was extremely disappointing. Despite the property itself having great potential and being located in such a beautiful place, the lack of cleanliness, hygiene, maintenance, and basic hospitality was shocking.The rooms were unclean and unhygienic, with hair found everywhere, including on the floor and even under the bed. The bedding did not feel properly cleaned, and the bathroom was far from hygienic. For a hotel charging the prices it does, this level of cleanliness is simply unacceptable.What made the experience even worse was the staff’s attitude. When we raised our concerns, there was absolutely no remorse or genuine attempt to resolve the issue. Instead, we were bluntly asked whether we wanted to check out at 7 PM in the evening, despite us being a group of girls staying in the middle of the Matheran forest. This was extremely unprofessional and made us feel completely disregarded as guests.The only positive aspect was the food, which was genuinely good. Unfortunately, good food cannot compensate for poor hygiene, terrible maintenance, and such an insensitive approach towards guests.The property has the potential to be so much better, but it appears to be heavily marketed online without the level of maintenance and service to match those claims. The difference between the online presentation and the actual experience was extremely disappointing and, frankly, misleading.Would not recommend staying here unless the hotel seriously improves its housekeeping, maintenance, hygiene standards, and staff attitude.

Our visit to Horseland Hotel & Mountain Spa in Matheran was very disappointing. Although the location is beautiful and the property has great potential, the cleanliness, hygiene, upkeep, and basic hospitality were severely lacking. The rooms were dirty, with hair found everywhere including on the floor and under the bed. The bedding seemed unwashed, and the bathroom was unhygienic. Considering the prices charged, this level of cleanliness is unacceptable. The staff's behavior made things worse; when we voiced our concerns, they showed no remorse or effort to fix the issues. Instead, we were rudely asked if we wanted to check out by 7 PM, despite being a group of girls staying in the forest area. This was very unprofessional and made us feel ignored as guests. The only good part was the food, which was genuinely tasty, but that does not make up for the poor hygiene, bad maintenance, and insensitive staff. The hotel could be much better but seems to be heavily promoted online without matching the actual service and upkeep. The gap between the online portrayal and reality was very disappointing and misleading. I would not suggest staying here unless they significantly improve housekeeping, maintenance, hygiene, and staff behavior.

This place doesn't deserve even one star, let alone three. It was the worst experience. The rooms and bathrooms were dirty, and cockroaches were everywhere. Absolutely terrible, a complete waste of time and money.

Rooms very dirty and messy , tap was broken no proper ventillation.Rooms shown in pic were diffent and in original rooms were diffrent,No room service available.No restaurant available.

ixigoer •

Couple • India • Aug 2026

Enjoyed the stay and food here.

ixigoer •

Family • India • Aug 2026