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Westend Hotel
R.C.Church Road, Next to Matheran Police St., 410102
![Swimming pool [outdoor]](https://pix8.agoda.net/hotelImages/685075/-1/f3e32375c0e50cc7a4e1c740e2c03b06.jpg?ca=19&ce=1&s=1024x768)
At Westend Hotel, exceptional service and top-notch amenities create a memorable experience for guests.Complimentary internet access is available in the hotel to ensure you stay connected during your visit.Arrange your trips to and from the airport using the hotel's convenient transportation services booking.For guests with their own vehicle, parking facilities are provided.Continuously receive the support you require through front desk amenities such as luggage storage.Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel.For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones.Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations at Westend Hotel also include unique design elements like a balcony or terrace.A number of rooms feature cable TV for guest amusement and enjoyment.In certain chosen rooms, bottled water is conveniently available for your use.In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as toiletries and towels, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at Westend Hotel, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.
Popular Facilities
Spa/sauna
Buffet Breakfast
Coffee Shop
Room Service
Garden/Backyard
Safe Dining Space
Tent
Book with ₹0
+ ₹500 taxes and fees, per night, per room
8.4
Excellent
•1161 reviews
Poor hygiene, faulty room amenities and unhelpful booking support
Guest as saying
Unhygienic washroom , property is good but not value for money
ixigoer •
Family • India • Oct 2026Far of from drop point... property is moderatly maintained with basic amenities...
ixigoer •
Solo Traveller • India • Oct 2026As there is no zero star rating wanted to give 1 star due their attitude. I have mistakenly booked hotel on default date whereas wanted to change dates. They haven't supported for this saying rooms are full and won't refund anything as well. I was just expecting as it is default booking and my money already went to their account, just a complimentary breakfast or dinner as around 3000 they took from me and not providing any date change. But they simply denied any support. I understand everyone is doing business but humanity for me comes first. So for such inhumane behaviour i suggest not to book this hotel as I went pn 2nd without booking anything and my day was bad totally because of them
ixigoer •
Couple • India • Oct 2026
Around the property
Panorama Point
2.79 km
Sunset Point
2.26 km
Hart Point
2.91 km
Dasturi Naka Bus Station
2.86 km
Porcupine Point (Sunset Point)
2.39 km
Rambagh Point
5.82 km
Water Pipe Station
3.79 km
Pune Airport
80.91 km
Chhatrapati Shivaji Maharaj International Airport
44.05 km
Navi Mumbai International Airport
20.67 km
8.4
Excellent
1k+ Users
Guest Impressions
Staff are polite, friendly, and attentive.
Rooms can be clean, but bathrooms, linens, and some areas need attention.
Food ranges from delicious and varied to disappointing or unhygienic.
Location
8.4
The nature-surrounded location is peaceful and near viewpoints, though away from the market.
Staff
8.2
Staff service is generally polite, helpful, and friendly, with some serious service failures.
Food
7.0
Food experiences are mixed, ranging from delicious and tasty to unhygienic and disappointing.
Room Comfort
6.6
Rooms are often comfortable, but maintenance issues, dampness, noise, and privacy problems recur.
Cleanliness
6.2
Cleanliness is inconsistent, with several reports of unhygienic bathrooms, stains, and pests.
Value for Money
5.8
Value is mixed, with repeated complaints about high prices and poor value.
Total Reviews
Not as expected
5.2
Unhygienic washroom , property is good but not value for money
ixigoer •
Family • India • Oct 2026Ok to stay
4.8
Far of from drop point... property is moderatly maintained with basic amenities...
ixigoer •
Solo Traveller • India • Oct 2026Worst attitude ever from staff. Don't visit if you are a couple as they don't show humanity
2.0
As there is no zero star rating wanted to give 1 star due their attitude. I have mistakenly booked hotel on default date whereas wanted to change dates. They haven't supported for this saying rooms are full and won't refund anything as well. I was just expecting as it is default booking and my money already went to their account, just a complimentary breakfast or dinner as around 3000 they took from me and not providing any date change. But they simply denied any support. I understand everyone is doing business but humanity for me comes first. So for such inhumane behaviour i suggest not to book this hotel as I went pn 2nd without booking anything and my day was bad totally because of them
ixigoer •
Couple • India • Oct 2026Ok Ok - not great
4.8
Property is good, I'll give it to that. It's deep within Matheran. But maintenance is not upto the par. Our bed was good. Nothing noteworthy bad.Towels had stains. Toilet was not Properly cleaned. Yellow brownish stuff at bottom 😫.The worst disappointment is food. It's absolute shit.. and not exaggerating. Took ala carte in lunch as well as dinner. Curry was too much salty both times, maturian seemed like too stale (of course tasted shit), soup was so bad that we had to leave it as is, veg fried rice didn't come with sezwan sause (taste ok). And so on. Place seem understaffed as property is large, but service not that great.Bottom line: Do anything but don't have food here
ixigoer •
Family • India • Oct 2026Acceptable
4.0
Started with T4, internet was poor. Shifted to T2, flush was not working, Shifted to T1, TV was not working, Telephone was not working, Taps were leaking, had to struggle to switch on/off AC, coffee pouch was old & other etc etc
ixigoer •
Group • India • Oct 2026Hotel Facilities
Access
Exterior corridor
24*7 Front Desk
Intercom
Non-smoking rooms
Paid parking
Safety and security
24*7 Security
CCTV in common areas
Fire extinguisher
Safety/security feature
Smoke detectors
Room amenities
Air-conditioned rooms
Daily housekeeping
Exterior corridor
Blackout curtains
Fan
First Aid kit
Free drinking water
Hand sanitiser
Ironing facilities
Linens
Mirror
Telephone
Wake-up call
Wooden floor
Bathroom
Private bathroom
Shower
Toiletries
Family and kids
Play area
Kids club
Transfers and transport
Paid parking
Nearby Car Parking
Airport transfer
Internet access
Internet services
Food and drinks
Buffet Breakfast
Coffee Shop
Room Service
Activities and sports
Spa/sauna
Outdoor Swimming Pool
Table tennis
Services and conveniences
Contactless Check-in/Check-out
Air conditioning in Public Area
Luggage Storage
Laundry Service
Food Delivery
Invoice Provided
Smoke-Free Property
Smoking Area
Meeting/Banquet Facilities
Outdoor
Garden/Backyard
Media and entertainment
Satellite channels
Safety and cleanliness
Safe Dining Space
First Aid kit
Hand sanitiser
Contactless Check-in/Check-out
Anti-Viral Cleaning Items
Cashless Payment Service
Common Area Disinfection (Daily)
Doctor/Nurse on Call
Hot water linen and laundry washing
Individually-wrapped food options
Mask-wearing staff
Physical Distancing of at least 1 metre
Professional Sanitisation and Disinfection Services
Protective Screens in Common Areas
Regular Sanitisation of Rooms
Regularly disinfected rooms
Room Sanitisation Opt-Out Available
Room Sealing after Sanitisation
Safety Protocol-trained staff
Sanitised kitchen and tableware
Temperature Check
Languages spoken
English
Hindi
Hotel Policies
Check-in:
From: 12:00 PM
Check-out:
To: 10:00 AM
Check-in
12:00 PM
Check-out
10:00 AM
Property Policies
- Guest must be over 18 years of age to check-in to this hotel.
- As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.
- The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.
- Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.
- Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.
- There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.
- All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.
- Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance.
- Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.
- Primary Guest should be 18+ years of age
Property Information
- Car parking slots - 0
- Number of floors - 1
- Number of rooms - 33
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