Hotel Green Castle

We had a wonderful stay at Green Castle in Mussoorie. The staff, from the bell boys to the housekeeping, were truly exceptional. The food was delicious, and the service was very quick. The best part was certainly the location, boasting serene views. They also offer musical evenings on weekends, which was a nice touch.

I liked the atmosphere here. We felt relaxed and welcomed from the moment we arrived. The staff took really good care of everything. It was a refreshing escape.Mall road mountain view, night music, firewood

We stayed here through a tour package booked from Kesri travels. Location wise its centrally located between Library chowk and Mall Road with walkable distance to each. We were allocated family suit which was compaq but comfortable and well maintained. Service Management team led by Shubham is well trained on being polite, amicable with guests. Food plater at Breakfast and Dinner is adequately crafted to cover healthy and nutrition options. A special feather on this hotel cap is the live music each Friday, Saturday. We've been here for only two days, but enjoyed every bit of it. Thank you again team at Green Castle.

’ 1/5 ’ Very Disappointing Stay, Not Worth ’28,000We stayed at Tulip Inn Green Castle, Mussoorie for 2 days and 3 nights, and the experience was extremely disappointing, especially considering we paid a total of ’28,000.The bedsheets had holes, and the blankets had mild stains, which is unacceptable. The actual condition of the rooms did not match the pictures shown on Google, which was misleading.We were traveling with 5 people, including 2 senior citizens, and this property is not senior-friendly at all. To reach the rooms, guests have to climb around 30’40 steep stairs, which was very difficult and unsafe for elderly people.The washroom access was not proper, hot water was not available for bathing, and the heater provided was not effective, making the stay very uncomfortable in Mussoorie’s cold weather.Although the hotel is located on Mall Road, reaching it was a major problem. Our driver dropped us at Library Chowk, as private cars are not allowed on Mall Road. When we contacted the hotel, we were told to either walk or book a special car.The walking distance from Library Chowk to the hotel is around 800 meters to 1 km. We were carrying around 6 trolley bags and other luggage, and with two senior citizens, walking was not possible. We had to book a car, paying ’200 just to enter the Mall Road area, and ’700 in total for this short distance’an expense that was not informed in advance.For a stay costing ’28,000, these basic issues, hidden inconveniences, and extra costs are completely unacceptable. The hotel seriously needs to improve cleanliness, transparency in online information, guest comfort, and accessibility details.Based on our experience, I would not recommend this property, especially for families or senior citizensAt the end they would type in comments we appreciate your review and we'll make sure that this will not happen again.I saw more bad reviews which are very much TrueAnd I am giving one staring cuz I can't give minus

’’’’’’ (3/5)Stayed at Tulip Inn Mussoorie from 9th’13th Dec with my family.The location is beautiful, and the Deluxe Valley View room offers a lovely winterline view, which was the highlight of our stay. The hotel is about 1 km from Library Chowk, and since cabs aren’t allowed on Mall Road, we had to take a cycle rickshaw.While Google lists this property as a 4-star hotel, in our experience it fits better into a good 3-star category, especially considering the room condition and facilities.The entrance has around 40’50 steps, which may be difficult for elderly guests. There was maintenance work near the reception starting around 9 AM, which could disturb late risers, though we were mostly out during the day.The room did not match the photos shown online and felt dated and in need of refurbishment, particularly for the price paid. Toiletries were provided (body wash, shampoo, comb, toothbrush, shaving kit, etc.), but the body wash and shampoo did not smell pleasant. The towels also seemed old and dull, and a few fresh towels had an unpleasant smell, which was disappointing.Breakfast was ?? la carte due to low occupancy, with very limited options, making it an average experience. Also, basic information like breakfast and hot water timings was not proactively shared. Hot water is stopped after 11 PM, which we found out late one night. However, the reception staff was helpful and turned it on briefly when requested.On a positive note, in-room dinner was good, and the staff and service were polite, accommodating, and supportive throughout the stay.Overall, great views and location, but room upgrades, better linen quality, improved toiletries, breakfast variety, accessibility, and clearer guest communication would significantly improve the experience.