Hotel O South Fern
8/53/1, 8/53/1, Fern Road, Near D M Kinney Centre, Kolkata, Kolkata, 700019
At Hotel O South Fern, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit.Continuously receive the support you require through front desk amenities such as luggage storage. Chilly nights become more delightful than balmy ones, as you snuggle near the hotel's inviting hearth.Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Hotel O South Fern. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel.Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience.A few chosen rooms are equipped with daily newspaper, television and cable TV to ensure guest amusement.Hotel O South Fern offers toiletries and towels in the restrooms of specific accommodations. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.
Popular Facilities
Indoor Swimming Pool
Internet services
Restaurants
24*7 Room Service
Hot Tub
Air-conditioned rooms
Classic
Book with ₹0
+ ₹275 taxes and fees, per night, per room
3.7
Rating Score
•73 reviews
61% positive reviews in last few months
Guest as saying
Headline: A Nightmare Stay ’ Filthy Rooms and Unprofessional Staff’I recently had the misfortune of staying at Hotel South O Fern, and it was easily the worst hotel experience I have ever encountered. I would strongly advise anyone to stay away from this property.’The Room & Hygiene:The maintenance is non-existent. The room was neglected, with broken fixtures and furniture, including a broken bed. More disturbingly, the room was infested with termites and cockroaches. The bedsheets and blankets were visibly dirty, making it impossible to feel comfortable or clean.’Staff & Service:The staff behavior was the most disappointing part of the stay. They treat customers with zero respect, acting as if they are doing you a favor. Their responsibility ends the moment they receive your money. Once paid, they become unhelpful, unfriendly, and dismissive of any complaints.’Policies & Pricing:The hotel is extremely rigid and greedy regarding checkout times. Even one minute past 11:00 AM results in exorbitant extra charges. Given the abysmal state of the property and the poor service, this place is not worth more than ’500. We paid much more and felt completely cheated.’Final Verdict:Do not come here. The management needs to prioritize basic hygiene and conduct urgent staff training. I will be sharing this experience with my friends and family to ensure they don't make the same mistake.’Suggestions for Management:’Urgent Maintenance: Address the termite and cockroach infestations immediately and replace broken furniture.’Housekeeping: Ensure linens and blankets are laundered properly after every guest.’Soft Skills Training: Train the front-desk and floor staff on basic hospitality and customer respect.’Fair Billing: Re-evaluate the aggressive overcharging policy for minor checkout delays.
Amit Singh •
Solo Traveller • Jan 2026Worst Staying Experience of My Life – Don’t Go There I stayed at South O Fern Hotel from 15th November to 16th November, and it was by far the most disappointing hotel experience I have ever had. Right from the beginning, the staff behaviour was extremely rude. Despite having a confirmed booking, they denied my entry and even asked me to cancel the booking, which was non-refundable. They openly said there were no rooms available, and even made unprofessional remarks like “Who told you to book from the internet and make online payment?” Such behaviour from hotel staff is unacceptable. After a long argument, I finally got a room, but the condition was far below basic standards. The room was dirty and clearly not cleaned before allotment. The bathroom lock was broken, so I had to use the washroom without being able to lock the door. The room itself had potential, but proper cleanliness and maintenance were completely missing. Overall, this was my worst hotel experience ever. I strongly advise others not to stay here, as both service and hygiene are extremely poor.
Ashif ikbal •
Solo Traveller • India • Nov 2025*Disappointing Experience at Hotel South o Fern*I recently had the misfortune of staying at [Hotel South o fern], and I must say it was a huge letdown. The hotel's poor maintenance and subpar customer service made my stay thoroughly unpleasant.The room was not up to the mark, with broken fixtures, filled with termites and cockroaches, dirty bedsheets and blankets, and an overall sense of neglect. The maintenance issues were evident throughout the hotel, and it seemed like they were not taking care of the property.To make matters worse, the customer service was unhelpful and unfriendly. When I brought the issues to the attention of the staff, they seemed unconcerned and unwilling to assist.Considering the rates we paid, I expected a much better experience. Unfortunately, I would not recommend [Hotel south o fern] to anyone and will make sure to share my disappointing experience with friends and family.*Rating:* 1/5*Suggestions for Improvement:*- Improve maintenance and upkeep of the property- Train staff to provide better customer serviceI hope the hotel takes our feedback seriously and makes necessary improvements.
Samrat Das •
Solo Traveller • Oct 2025
