HOTEL OMNIBLISS

The hospitality, food, rooms, and staff are all excellent.

I seldom write negative reviews, but my recent visit to Hotel Omnibliss, Chandigarh left me no option. The room was acceptable and I had no issues with it. Sadly, the whole stay was spoiled by a staff member named Anand, who was shockingly rude from the start. When I first entered to ask about the room rates, his first words were "Helmet utaro." While asking me to remove my helmet was fine, his tone was loud, disrespectful, and unwelcoming. First impressions are important, and mine was very bad. After seeing the room, I decided to book it. During check-in, Anand kept insisting I pay the full amount upfront. Since it was just one night, I paid without argument. I left for some work and luckily his shift ended before I returned. The night staff was polite and helpful. Without an intercom, I was given a mobile number for room service and ordered dinner without problems. The next morning, Anand was back. I called to order breakfast, expecting the same smooth experience, but he refused to take the order over the phone and said a waiter would come to my room instead. This was unnecessary, especially as I was running late. The worst was at checkout. I told him I needed to drop my wife at the airport and asked him to prepare the bill while I got ready. Since I checked in late the previous day, I politely asked for a few extra minutes past the 11 AM checkout due to a real situation. He said, "We can extend till 12 PM, but at 12:01 you'll have to pay for a half day." Rules are understandable, but hospitality is about how they are communicated and applied. The hotel was nearly empty, no rush, and ours was the only occupied room. A bit of understanding would have helped. Instead, the attitude was rigid, arrogant, and lacked basic empathy. To avoid extra charges, I had to leave the room immediately, carry all my luggage downstairs, and leave it in the lobby before taking my wife to the airport. When I returned around 12:05 PM, the room was still empty, yet I was treated as if trying to exploit the hotel. One rude interaction might be overlooked, but from arrival to departure, Anand showed poor behavior, no customer service skills, and an attitude unfit for hospitality. It's a shame because the room was fine and the night staff courteous. But one employee ruined the whole experience. I strongly suggest considering other hotels within 500 meters. They might offer similar or better rooms, hopefully with staff who know hospitality means respecting guests. I will not stay at Hotel Omnibliss again nor recommend it to anyone.

The stay was pleasant and felt very secure for female travelers. The staff were courteous, the rooms were tidy, and the food was delicious. The staff were also very professional and helpful.

The hotel is very nice, the food tastes good, and the service was excellent. Thank you.

VERY GOOD SERVICE & GENUINE STAFF ALSO AANAD JOSHI SIR IS A VERY GENUINE PERSON