Hotel Pondichery White Town

No hospitality at all, the staff seem indifferent to the guests.

The Blue Line in Promenade is always a wonderful experience! Every dish on the menu is fantastic! Nishika and David provided outstanding service :)

I gave my ice slab to store my insulin injection in their freezer so I could keep it in my icebox while traveling back, but instead, they just put it in a regular fridge, which I could have done in my room. Now, traveling for 10 hours without the ice slab worries me. Also, the shower gel, shampoo, and conditioner were all the same product with no difference. The body lotion was supposed to have a woody musk fragrance but smelled terrible and nowhere near what was described. The handwash seemed to be the same as the shampoo, shower gel, and conditioner. I urge the GM or owner to improve these bathroom amenities for future guests. Even small hotels these days offer better products, but here it was awful. Additionally, massages in southern India are known for male-male and female-female sessions with typical southern fragrant oils, but here it felt like Thailand, with females massaging both men and women, and the oil and massage quality were poor. Men might like it, but I was not satisfied at all. Overall, I am unhappy with the hotel's services. I stayed at Promenade about 17-18 years ago, and it was really nice then. I hope you can improve your services and have better staff to manage things.

To be clear from the start: I never actually checked in, so this review concerns only their reservation service, not the accommodations. However, that experience alone was enough to make me take my family's birthday trip elsewhere. The location is truly beautiful and the sea-view rooms are the main attraction — which is why I kept trying. Yet, getting a clear answer was strangely difficult. For my dates, the rooms appeared unavailable on third-party sites, so I emailed and called to request a direct quote. I received no response for over 24 hours. When I finally got a reply, it mentioned room categories I hadn't asked about and left out the sea-view rooms I specifically requested. When I politely followed up to confirm a sea-view room, the man on the phone reprimanded me for being impatient, saying he had hundreds of emails to handle. I get that teams get busy. But I had waited a whole day and only followed up politely, and being lectured while trying to make a booking was not what I expected at this price level. The rooms might be great. But hospitality begins before check-in, and if this is the attitude while they're still trying to secure your business, it makes you wonder how it would be once you're a guest with an issue. I ended up booking a nearby heritage hotel instead — for less money and, so far, with much more friendliness. If you do book here, make sure to get your room type, rate, and cancellation policy confirmed in writing.

Very expensive. Not worth the price.