ibis Coimbatore City Centre - An AccorHotels Brand

I would like to formally share my feedback regarding my stay at Ibis Coimbatore, as the overall experience has been quite uncomfortable due to several concerns.Firstly, the mattress in the room is extremely soft. When lying down, the body sinks into the mattress, which results in poor body posture during sleep. Because of this, I am unable to sleep properly and I wake up with noticeable pain in my neck and back. A comfortable and supportive mattress is a basic expectation from a hotel of this standard.Secondly, the dinner quality is quite disappointing. The chicken dishes do not appear to be fresh and seem to be prepared from frozen meat. The overall dinner menu is limited and the food lacks proper taste. Even when I ordered some dishes separately apart from the buffet, both the quantity and quality were poor and did not meet expected hospitality standards.Another concern is the shaving kit provided in the room. The razor is extremely poor in quality and is practically unusable. It is difficult to get even a proper single shave with it. For guests who are staying for official or business purposes, a proper shave is an essential requirement.I would strongly suggest providing better-quality shaving amenities such as **Gillette shaving foam instead of regular shaving soap, and at least a Gillette Vector Razor or equivalent quality razor for guests.I request the management to kindly review the mattress quality, improve the dinner menu and food standards, and upgrade basic guest amenities to ensure a better experience for future guests.

Had a wonderful stay at this hotel.The rooms were clean, spacious, and very comfortable.Staff was polite and very supportive, especially Gayatri who was extremely helpful and kind.Service was quick and the location was very convenient.Overall, a great experience and I would definitely visit again.

Exceptional Service That Truly Stands OutOur stay at ibis Coimbatore was made memorable by the genuinely personal and attentive service we received. I would especially like to commend Ms. Alin George, Sales & Marketing Manager, who went above and beyond to assist us with an urgent laundry request. Despite the hotel being extremely busy, she handled the situation with remarkable efficiency, calmness, and care.Mr. Venkat was also closely involved in ensuring everything went smoothly, and together they coordinated the process seamlessly. What truly surprised and delighted us was that our laundry was returned earlier than the promised time ’ a rare and impressive example of not just keeping one’s word, but exceeding expectations.Their responsiveness, integrity, and commitment to service reflect a level of professionalism that is increasingly rare. This experience reinforced our confidence in ibis as a brand that values people, not just processes. Truly grateful for such thoughtful and reliable service.Highly recommended.

I had a very good stay at Ibis Coimbatore. The food was good, and all the staff were courteous and helpful.Special thanks to the front desk staff, Ms. Akshya, for the pleasant and warm welcome with a smiling face. She handled the check-in process smoothly and clearly explained the room plan and all the necessary details.Thank you, Ibis Coimbatore, for a comfortable and enjoyable stay.

I recently stayed at ibis Coimbatore and found it to be a very simple yet highly effective hotel.I spoke with Amrit from the front office a day prior to my stay to inform him about my early check-in. Although he was not present the next morning, he ensured that the staff on duty was fully briefed, making my check-in completely seamless. For me, this truly reflects a strong sense of accountability.The food was simple and delicious. Bhuvana (I hope I’ve spelled her name correctly) was very attentive and made an effort to understand the needs of the guests. There was also a gentleman during breakfast service who kindly packed sandwiches for us, knowing that my daughter was heading to a place where she might not get a proper lunch. This thoughtful gesture was greatly appreciated.At the end of the day, what matters most in the hotel industry is the overall experience’and ibis Coimbatore certainly got it right during my stay.