Itsy Hotels Phoenix

Rooms are very nice and clean, reception staff very helpful, location in market place and many shopping areas, breakfast quality is good.

Worst experience ever in a staying in a hotel. I am wondering how they got 3 star. The staff are very stubborn and they do as they wish. Couldn’t sleep due to high noise making by the staff all the time. Food is costly and crap. The towel provided is like an emery paper. TV not working. They couldn’t provide a power plug and I had to search in the market to search one. Not at all recommended for family. Total waste of money

SCAMMED BY THE HOTEL MANAGEMENT - AVOID AT ALL COSTSThis was by far the WORST experience I've ever had with a hotel. I booked Itsy Hotel Phoenix (a Treebo property) online through Agoda, expecting a decent stay. Instead, I was blatantly SCAMMED by the hotel management.Upon arrival, they claimed there was some vague "issue" with the room I booked and forcibly shifted me to a completely different, shady property (HOTEL EAGLE)in a terrible location. This disgusting hotel, managed by the same owner, had absolutely NO facilities’no kettle, no breakfast, and the place was swarming with mosquitoes. It was nothing like what I paid for or expected.This was a deliberate bait-and-switch tactic to rip off customers. The management is dishonest, unprofessional, and clearly running a scam operation. I am furious at the blatant disregard for guests and the money I wasted on this terrible experience.DO NOT book this hotel unless you want to be lied to, inconvenienced, and dumped into an unlivable property. Absolute disgrace!

Writing behalf of my friendDear Treebo group, please take in account that this particular hotel is running a scam circle.They overbook rooms in advance and when the guest arrives, they say that there’s some problem in their system and they can’t book you in.Then they take you to another hotel run by the same group,Its a small and shabby hotel nearby and ask you for extra chargesNot worth the price and troubles facedPlease avoid booking this hotel at any cost

Excellent stay, really enjoyed it! 👍