Itsy Hotels Rain Forest, 1 Km From Rose Garden

No power backup

Venna srinivasa Reddy •

Couple • India • Mar 2026

’In this so-called rainforest stay, there wasn’t even water to wash after basic needs.’Very disappointing and stressful experience at Itsy Rainforest.There was no clear information mentioned online that pets are not allowed. We specifically searched for a pet-friendly stay and this property appeared on the booking platform. We arrived at the hotel around 9:30 AM with our pet and were asked to wait for check-in. We waited there until 1:00 PM without even being able to freshen up, brush, or use basic facilities.During this time, an elderly staff member (I think his name was Suresh) first told us that no rooms were available. When I asked for a refund, he told us to wait for another 30 minutes. After waiting again, he then said a room could be given but refused to process a refund, saying that since we booked through Agoda, he could not refund the amount. I really don’t understand why hotels get irritated with guests who book through Agoda or Booking.com ’ the hotel itself has listed the property on these platforms.It was clearly visible that the staff showed hesitation and frustration because we booked through an online partner app. After we finally checked in, the same person behaved normally and later blamed the morning shift staff, saying the confusion happened because of them.Honestly speaking, many of the amenities shown online were not available at the property. The only positive thing was the balcony view, which was good.The next morning the situation became even worse. When we woke up, there was no water and no electricity. When we informed the staff, they said the generator was not working. No proper alternative arrangements or solutions were provided. It was a very bad start to the day and overall a very poor experience.Hotels should clearly mention pet policies and provide accurate information about amenities. Guests should not be made to suffer due to miscommunication and lack of basic facilities. Overall, this was a very worst experience.

My stay here was disappointing overall, especially considering the basic expectations from a hotel.Rooms :The bed was very old and uncomfortable’you can clearly feel the springs, which led to back pain and poor sleep. After a long day outside, proper rest is expected, but this was not the case.Hot Water :Hot water is available, but it takes an unreasonably long time (around 30’40 minutes) to heat up properly, which is highly inconvenient.Maintenance Problems:There were noticeable maintenance issues such as leaking water taps. The property feels old and poorly maintained, more like a refurbished setup rather than a well-kept hotel.Ambience & Value:For the price, the hotel does not give a premium or even satisfying budget stay experience. I’ve stayed in similarly priced hotels that felt much more modern and well-maintained.Breakfast:Breakfast was average, nothing impressive, just basic.Customer Service:Customer service was poor. Staff responsiveness and support were below expectations.Basic Amenities Missing:No television, even though it was mentioned in the listingNo basic first aid kit available, which is a serious concernOverall:Not a good experience. The hotel needs significant improvement in maintenance, service, and basic facilities before it can justify its pricing.

Everything was good at the hotel.

Satender singh •

Couple • India • Mar 2026

1. Worst rooms2.worst behaviour by old men receptionists3.They gave compliment Tea and Coffee then collected extra double price while vacating4. No proper amenities5. No hot water6. No proper bath soap and towels7.That old dogs grabbed my phone and put 5 star rating themselves. I gave complaint to OYO and police complaint also to tourism department of Ooty