Jenney Residency

Hotel banquet hall and dining area

Overall, quite disappointing... Hospitality was lacking... No focus on customer satisfaction... Front desk managers behaved very poorly... Consider carefully before booking.

’I recently stayed at Jenneys Residency and had a mixed experience. While the property itself has great potential, the overall experience was let down by poor communication and staff coordination.’What Works Well:’Cleanliness & Rooms: The rooms are spick and span, very clean, and well-maintained. The stay itself was comfortable and visually appealing.’Car Parking: Excellent parking space facilities provided for guests traveling by car.’Areas Needing Immediate Improvement:’Lack of Communication & Staff Coordination:There was a complete absence of information provided during check-in or throughout the stay. The staff failed to inform us about basic details like Wi-Fi access, breakfast timings, or available amenities. Everything had to be figured out on our own.’Under-Maintenance Amenities:The swimming pool was completely under maintenance during my stay, which was a huge disappointment. Worse, the staff didn't inform me about this beforehand or during check-in. Several other amenities were also non-functional.’Unfair Parking & Entry Policy:While car parking is ample, their visitor policy felt biased. A friend came to pick me up on a premium motorcycle, but security refused to allow the bike inside the premises. Judging or restricting visitors solely based on whether they arrive on a two-wheeler versus a four-wheeler is outdated and unprofessional.’Final Verdict:’Jenneys Residency has top-notch rooms and clean facilities, but management urgently needs to train their front desk and security teams on customer service, proactive communication, and modern hospitality standards.

I recently stayed at Jenneys Residency and had a mixed experience. The property itself shows great promise, but the overall stay was marred by poor communication and lack of staff coordination. The rooms were very clean, well-maintained, and comfortable, and the parking facilities were excellent for guests with cars. However, there was no information provided at check-in or during the stay about essentials like Wi-Fi, breakfast times, or amenities, leaving us to figure things out ourselves. The swimming pool was closed for maintenance without prior notice, which was disappointing, and several other amenities were also not working. Additionally, the visitor policy seemed unfair; a friend arriving on a premium motorcycle was not allowed inside, which felt outdated and unprofessional. Overall, while the rooms and cleanliness are excellent, the management needs to improve staff training on communication, customer service, and modern hospitality practices.

I ate here and ended up with food poisoning, experiencing dysentery and vomiting for a week. I strongly advise against coming here.