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West Downs The Heritage Resort

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No.100 West Bury Road,Mysore Highway, 643001

Exterior view
FacilitiesBathroom
68+ Photos

Friendly Staff

Staff are generally friendly and helpful, enhancing guest experiences.

West Downs The Heritage Resort offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by resort. Should you require transportation to or from the airport, resort is able to organize it prior to your arrival date. Taxi and car hire offerings at the resort simplify arranging your excursions, explorations, and additional activities in Ooty.Visitors can take advantage of complimentary parking directly at the resort.Reception services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements. Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the resort's ticket service and tours.Relax and feel the warmth in the resort's inviting lobby, featuring an enchanting on-site fireplace.Traveling with minimal baggage is achievable at West Downs The Heritage Resort, as the resort's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay. The resort maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones.Each accommodation at West Downs The Heritage Resort is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms of the resort, guests can enjoy the advantage of having linen service available for their convenience. In select rooms, guests at the resort can enjoy top-notch in-room entertainment with television and cable TV available for their convenience.Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker, bottled water and mini bar at your disposal. Understanding the significance of bathroom facilities in enhancing visitor contentment, resort offers a hair dryer and toiletries within a few chosen chambers. Begin your holiday on a high note. At West Downs The Heritage Resort, your mornings are greeted with a delightful, free breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within resort. Should you prefer not to venture out for a meal, the enticing culinary choices at resort are always available for your satisfaction.No matter your specific dietary needs, rest assured that West Downs The Heritage Resort provides an array of halal choices to ensure your dining experience is nothing short of delightful.

Popular Facilities

Internet services

Internet services

Breakfast Available

Breakfast Available

Room Service

Room Service

Bar

Bar

Facilities for Differently-Abled Guests

Facilities for Differently-Abled Guests

Daily housekeeping

Daily housekeeping

Superior Room
Recommended Deal

Superior Room

Free Cancellation

Breakfast

Parking

₹9,149

+ ₹2,669 taxes and fees, per night, per room

8.0

Excellent

•

380 reviews

82% positive reviews in last few months

Guest as saying

Had a pleasant and joyful stay, with good food provided. The staff and services were also good. Enjoyed 😊

aljas ahammed •

Solo Traveller • Aug 2026

The food was good, and the room service was proper. The staff were very friendly, kind, and helpful. This is the best room in Ooty that I recommend, and I will visit again. The rooms were very versatile and luxurious.

Sameera Sultana •

Solo Traveller • Jul 2026

This resort is an ideal spot to stay in Ooty and discover the area. Situated in the main town, it offers convenient access to explore Ooty. The rooms and other facilities at the resort are outstanding.

Poki Mary •

Solo Traveller • Jul 2026

Explore the Area

No.100 West Bury Road,Mysore Highway, 643001

Around the property

    Bellikkal Lake

    2.84 km

    Marlimun Lake

    3.16 km

    garden pond

    3.22 km

    Botanical Gardens

    3.34 km

    Hebron School Ooty

    3.44 km

    breeks car park

    3.58 km

    Tibetan Market

    3.59 km

    Sacred Heart Church

    3.65 km

    Breeks Open Air Stadium

    3.71 km

    Parvathy Nursing Home

    3.78 km

    Charing Cross Bus Stop

    4.19 km

    Rose Garden

    4.81 km

    Doddabetta Peak

    5.47 km

    Ooty Lake

    5.86 km

    Udhagamandalam railway station

    5.4 km

    Shooting Point

    10.59 km

    Pykara Lake and Pykara Falls

    12.88 km

    Pykara Lake and Falls

    14.25 km

    Nilgiri Mountain Railway

    14.46 km

    Emerald Lake

    16.86 km

    Avalanche Lake

    19.82 km

    Upper Bhavani Lake

    27.69 km

    Coimbatore International Airport (CJB)

    58 km

    Mysore Airport (MYQ)

    87.04 km

8.0

Excellent

380 Users

Guest Impressions

spotlight icon

Guests appreciate the vintage charm and ambiance.

Staff service is often highlighted as a positive aspect.

Some guests found the food quality lacking.

Staff

8.7

Friendly and helpful staff enhance guest experiences.

Room Comfort

7.7

Rooms are spacious but may require maintenance.

Food

7.3

Food quality is inconsistent; menu options are limited.

Location

6.0

Conveniently located near attractions but limited views.

Value for Money

5.7

Pricing may not reflect the quality of amenities.

Cleanliness

5.6

Cleanliness standards vary; some areas need improvement.

Total Reviews

All Reviews (10)
Solo Traveller (9)
Couple (1)

Enjoyable Pleasant Stay

8.0

Had a pleasant and joyful stay, with good food provided. The staff and services were also good. Enjoyed 😊

aljas ahammed •

Solo Traveller • Aug 2026

Excellent Stay Experience

10.0

The food was good, and the room service was proper. The staff were very friendly, kind, and helpful. This is the best room in Ooty that I recommend, and I will visit again. The rooms were very versatile and luxurious.

Sameera Sultana •

Solo Traveller • Jul 2026

Excellent Central Resort

10.0

This resort is an ideal spot to stay in Ooty and discover the area. Situated in the main town, it offers convenient access to explore Ooty. The rooms and other facilities at the resort are outstanding.

Poki Mary •

Solo Traveller • Jul 2026

Clean Rooms and Good Food

10.0

The rooms are very clean and the food is good.

Maha Lakshmi •

Solo Traveller • Jul 2026

Pleasant Experience

10.0

Nice

Monishwaran R •

Solo Traveller • Jul 2026

Hotel Facilities

amenity
Access

24*7 Front Desk

Express Check-in/out

Non-smoking rooms

Private Check-in/out

Soundproof rooms

amenity
Safety and security

24*7 Security

CCTV in common areas

Fire extinguisher

amenity
Room amenities

Daily housekeeping

Refrigerator

Carpeted floor

Cupboard

First Aid kit

Free drinking water

Ground floor available

Hair dryer

Hand sanitiser

Ironing facilities

Linens

Mini bar

Safe box

Shelf for clothes

Slippers

Soundproofing

Study table

Tea/Coffee maker

Telephone

Wake-up call

Wooden floor

Safety Deposit Box

amenity
Bathroom

Private bathroom

Shower

Toiletries

amenity
Family and kids

Play area

Kids' meal

amenity
Transfers and transport

Onsite car parking

Airport transfer

Car rental service

Shuttle service

Taxi/Cab service

amenity
Internet access

Internet services

amenity
Kitchen

Tea/Coffee maker

Refrigerator

amenity
Food and drinks

Breakfast Available

Room Service

Bar

BBQ Facility

Alternative Meal Arrangement

Coffee Shop

In-Room Breakfast

amenity
Activities and sports

Game room

On-Site Entertainment

Ticket Services

Tours

BBQ Facility

amenity
Accessibility

Wheelchair-accessible

amenity
Outdoor

Garden/Backyard

amenity
Media and entertainment

Satellite channels

amenity
Languages spoken

English

Hindi

Tamil

amenity
Services and conveniences

Facilities for Differently-Abled Guests

Photocopy/fax in business center

Luggage Storage

Terrace

Laundry Service

Fireplace

Shoeshine kit

Contactless Check-in/Check-out

Convenience Store

Currency Exchange

Doorman

Dry-Cleaning

Food Delivery

Grooming

Smoke-Free Property

Smoking Area

Free car parking

Concierge

amenity
Safety and cleanliness

Anti-Viral Cleaning Items

Breakfast Takeaway Service

Cashless Payment Service

Common Area Disinfection (Daily)

Doctor/Nurse on Call

Free Face Masks

Hot water linen and laundry washing

Individually-wrapped food options

No Shared Stationery

Physical Distancing of at least 1 metre

Professional Sanitisation and Disinfection Services

Protective Screens in Common Areas

Regular Sanitisation of Rooms

Regularly disinfected rooms

Room Sanitisation Opt-Out Available

Room Sealing after Sanitisation

Safe Dining Space

Safety Protocol-trained staff

Sanitised kitchen and tableware

Temperature Check

Contactless Check-in/Check-out

Hand sanitiser

First Aid kit

Hotel Policies

Check-in:

From: 12:00 PM

Check-out:

To: 10:00 AM

Children and extra beds

  • All children are welcome.
Infant 0-2 year(s)
  • Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-7 year(s)
  • Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge.
Guests above 8 year(s)
  • Must use an extra bed which will incur an additional charge.
Other
  • Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Property Policies

  • Primary Guest should be 18+ years of age

Property Information

  • Reception open until - 23:59
  • Airport transfer fee - 3000 INR
  • Number of rooms - 27

Property Announcements


  • Hot water is only available in the morning between 06:00 AM to 11:00 AM and evening between 06:00 PM to 11:00 PM.
    Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

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Frequently Asked Questions when booking West Downs The Heritage Resort

What is the location of West Downs The Heritage Resort?

West Downs The Heritage Resort is located at No.100 West Bury Road,Mysore Highway, 643001.

What is the check-in and check-out time at West Downs The Heritage Resort?

The standard check-in time at West Downs The Heritage Resort is 12:00 PM, and check-out is at 10:00 AM. Early check-in or late check-out may be available upon request, subject to availability and additional charges.

Can I modify my reservation?

Yes, you can modify your reservation by contacting our customer support or through your booking account. Please note that changes are subject to availability and may incur additional charges depending on the hotel's policy.

Is breakfast included in the room rate?

Yes, breakfast is included in the room rate at West Downs The Heritage Resort.

What identification is required at check-in?

All guests must present a valid government-approved photo ID at check-in.

What is the cancellation policy?

Free cancellation is available for bookings at West Downs The Heritage Resort.
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