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West Downs The Heritage Resort

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No.100 West Bury Road,Mysore Highway, 643001

Exterior view
FacilitiesBathroom
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Centrally Located

Main-town location supports exploring Ooty, with famous attractions within 0.4–0.8 km.

Friendly Staff

Polite, supportive, attentive staff provide helpful hospitality and responsive assistance.

West Downs The Heritage Resort offers top-notch services and amenities, ensuring guests experience utmost comfort.Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by resort.Should you require transportation to or from the airport, resort is able to organize it prior to your arrival date. Taxi and car hire offerings at the resort simplify arranging your excursions, explorations, and additional activities in Ooty. Visitors can take advantage of complimentary parking directly at the resort.Reception services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements.Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the resort's ticket service and tours.Relax and feel the warmth in the resort's inviting lobby, featuring an enchanting on-site fireplace. Traveling with minimal baggage is achievable at West Downs The Heritage Resort, as the resort's dry cleaning service and laundry service ensures your garments stay fresh.Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay.The resort maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones. Each accommodation at West Downs The Heritage Resort is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms of the resort, guests can enjoy the advantage of having linen service available for their convenience. In select rooms, guests at the resort can enjoy top-notch in-room entertainment with television and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, bottled water, a coffee or tea maker and mini bar at your disposal.Understanding the significance of bathroom facilities in enhancing visitor contentment, resort offers a hair dryer and toiletries within a few chosen chambers. Begin your holiday on a high note. At West Downs The Heritage Resort, your mornings are greeted with a delightful, free breakfast.Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within resort.Should you prefer not to venture out for a meal, the enticing culinary choices at resort are always available for your satisfaction. No matter your specific dietary needs, rest assured that West Downs The Heritage Resort provides an array of halal choices to ensure your dining experience is nothing short of delightful.

Popular Facilities

Breakfast Available

Breakfast Available

Coffee Shop

Coffee Shop

Room Service

Room Service

Bar

Bar

Terrace

Terrace

Garden/Backyard

Garden/Backyard

Standard Room
Recommended Deal

Standard Room

Free Cancellation

Breakfast

Parking

₹7,401

+ ₹2,160 taxes and fees, per night, per room

7.6

Very Good

•

389 reviews

Poor bathroom maintenance, unreliable hot water and very slow service

Guest as saying

Our visit to Heritage Resort, Ooty was very disappointing and did not meet our expectations. The hot water supply was insufficient, which was a big problem given Ooty's cold climate, and the bonfire that was promised did not happen. The resort also failed to honor the 15% discount on beverages that was advertised. Room service was very slow, and dirty plates were left outside the room or entrance for a long time, showing poor housekeeping. The breakfast was of very low quality and did not justify the cost of the stay. In general, the service, cleanliness, food quality, housekeeping, and basic amenities all require major improvements. Overall, a very disappointing experience and not recommended as it is now.

Amit Aman •

Group • Sep 2026

Our experience at Heritage Resort, Ooty was quite disappointing and did not meet our expectations for a resort stay. The hot water system was inadequate, which was a significant problem given Ooty's cold climate. We had also looked forward to a bonfire, but none was arranged. Although the resort advertised a 15% discount on beverages, we never received it, which was frustrating. Room service was very slow and disorganized, with even simple requests taking a long time. Additionally, used plates were left near the entrance for an extended period, making the place appear neglected. The breakfast was of very poor quality and did not justify the cost of our stay. Overall, the service was lacking, and many basic amenities were either insufficient or missing. The management needs to improve on food quality, room service, housekeeping, cleanliness, hot water availability, and clear communication about offers and facilities. Given our experience, I cannot recommend this resort unless these problems are addressed.

Prince Kumar •

Solo Traveller • Sep 2026

The food flavor is poor and requires significant improvement, along with many other aspects.

Umar Khan •

Solo Traveller • Sep 2026

Explore the Area

No.100 West Bury Road,Mysore Highway, 643001

Around the property

    Ooty Lake

    5.86 km

    Sacred Heart Church

    3.65 km

    garden pond

    3.22 km

    Parvathy Nursing Home

    3.78 km

    Udhagamandalam railway station

    5.4 km

    Pykara Lake and Falls

    14.25 km

    Botanical Gardens

    3.34 km

    Pykara Lake and Pykara Falls

    12.88 km

    Shooting Point

    10.59 km

    Coimbatore International Airport (CJB)

    58 km

    Upper Bhavani Lake

    27.69 km

    Emerald Lake

    16.86 km

    Nilgiri Mountain Railway

    14.46 km

    Doddabetta Peak

    5.47 km

    Bellikkal Lake

    2.84 km

    Mysore Airport (MYQ)

    87.04 km

    Rose Garden

    4.81 km

    Breeks Open Air Stadium

    3.71 km

    Hebron School Ooty

    3.44 km

    Charing Cross Bus Stop

    4.19 km

    Avalanche Lake

    19.82 km

    Tibetan Market

    3.59 km

    breeks car park

    3.58 km

    Marlimun Lake

    3.16 km

7.6

Very Good

389 Users

Guest Impressions

spotlight icon

Food quality is inconsistent, ranging from very tasty to disappointing.

Rooms are often clean and spacious, but some have serious hygiene problems.

Location

9.0

The property is close to Ooty city centre and convenient for exploring.

Staff

7.3

Staff service is generally warm and helpful but can also be poor.

Food

7.0

Food quality is mixed, ranging from tasty and varied to disappointing.

Room Comfort

7.0

Rooms are often spacious and comfortable, but maintenance and hot-water problems occur.

Cleanliness

6.0

Cleanliness is inconsistent, with spotless rooms alongside serious bathroom issues.

Value for Money

6.0

Value is mixed, with high prices sometimes exceeding the experience provided.

Total Reviews

All Reviews (10)
Group (1)
Solo Traveller (8)
Family (1)

Disappointing Resort Experience

2.0

Our visit to Heritage Resort, Ooty was very disappointing and did not meet our expectations. The hot water supply was insufficient, which was a big problem given Ooty's cold climate, and the bonfire that was promised did not happen. The resort also failed to honor the 15% discount on beverages that was advertised. Room service was very slow, and dirty plates were left outside the room or entrance for a long time, showing poor housekeeping. The breakfast was of very low quality and did not justify the cost of the stay. In general, the service, cleanliness, food quality, housekeeping, and basic amenities all require major improvements. Overall, a very disappointing experience and not recommended as it is now.

Amit Aman •

Group • Sep 2026

Disappointing Resort Experience

2.0

Our experience at Heritage Resort, Ooty was quite disappointing and did not meet our expectations for a resort stay. The hot water system was inadequate, which was a significant problem given Ooty's cold climate. We had also looked forward to a bonfire, but none was arranged. Although the resort advertised a 15% discount on beverages, we never received it, which was frustrating. Room service was very slow and disorganized, with even simple requests taking a long time. Additionally, used plates were left near the entrance for an extended period, making the place appear neglected. The breakfast was of very poor quality and did not justify the cost of our stay. Overall, the service was lacking, and many basic amenities were either insufficient or missing. The management needs to improve on food quality, room service, housekeeping, cleanliness, hot water availability, and clear communication about offers and facilities. Given our experience, I cannot recommend this resort unless these problems are addressed.

Prince Kumar •

Solo Traveller • Sep 2026

Disappointing Food Quality

4.0

The food flavor is poor and requires significant improvement, along with many other aspects.

Umar Khan •

Solo Traveller • Sep 2026

Disappointing Food Experience

2.0

Our experience was limited. We are disappointed with the food.

Sai Sai •

Solo Traveller • Sep 2026

Charming Vintage Stay

10

Wonderful spot to stay with a vintage atmosphere. Mr. Sunil managed the campfire very safely. Mr. Manjunath was also very supportive and helpful on time. Mr. Vijay was an excellent multitasker and showed great hospitality.

Preasanth Swag •

Solo Traveller • Sep 2026

Hotel Facilities

amenity
Access

24*7 Front Desk

Express Check-in/out

Non-smoking rooms

Private Check-in/out

Soundproof rooms

amenity
Safety and security

24*7 Security

CCTV in common areas

Fire extinguisher

amenity
Room amenities

Mini bar

Daily housekeeping

Refrigerator

Carpeted floor

Cupboard

First Aid kit

Free drinking water

Ground floor available

Hair dryer

Hand sanitiser

Ironing facilities

Linens

Safe box

Shelf for clothes

Slippers

Soundproofing

Study table

Tea/Coffee maker

Telephone

Wake-up call

Wooden floor

Safety Deposit Box

amenity
Bathroom

Private bathroom

Shower

Toiletries

amenity
Family and kids

Play area

Kids' meal

amenity
Transfers and transport

Onsite car parking

Airport transfer

Car rental service

Shuttle service

Taxi/Cab service

amenity
Internet access

Internet services

amenity
Kitchen

Refrigerator

Tea/Coffee maker

amenity
Food and drinks

Breakfast Available

Coffee Shop

Room Service

Bar

BBQ Facility

In-Room Breakfast

Alternative Meal Arrangement

amenity
Activities and sports

BBQ Facility

Game room

On-Site Entertainment

Ticket Services

Tours

amenity
Accessibility

Wheelchair-accessible

amenity
Outdoor

Garden/Backyard

amenity
Media and entertainment

Satellite channels

amenity
Languages spoken

English

Hindi

Tamil

amenity
Services and conveniences

Terrace

Contactless Check-in/Check-out

Facilities for Differently-Abled Guests

Concierge

Free car parking

Luggage Storage

Laundry Service

Fireplace

Shoeshine kit

Convenience Store

Currency Exchange

Doorman

Dry-Cleaning

Food Delivery

Grooming

Smoke-Free Property

Smoking Area

Photocopy/fax in business center

amenity
Safety and cleanliness

Safe Dining Space

Breakfast Takeaway Service

First Aid kit

Hand sanitiser

Contactless Check-in/Check-out

Anti-Viral Cleaning Items

Cashless Payment Service

Common Area Disinfection (Daily)

Doctor/Nurse on Call

Free Face Masks

Hot water linen and laundry washing

Individually-wrapped food options

No Shared Stationery

Physical Distancing of at least 1 metre

Professional Sanitisation and Disinfection Services

Protective Screens in Common Areas

Regular Sanitisation of Rooms

Regularly disinfected rooms

Room Sanitisation Opt-Out Available

Room Sealing after Sanitisation

Safety Protocol-trained staff

Sanitised kitchen and tableware

Temperature Check

Hotel Policies

Check-in:

From: 12:00 PM

Check-out:

To: 10:00 AM

Children and extra beds

  • All children are welcome.
Infant 0-2 year(s)
  • Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-7 year(s)
  • Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge.
Guests above 8 year(s)
  • Must use an extra bed which will incur an additional charge.
Other
  • Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Property Policies

  • Primary Guest should be 18+ years of age

Property Information

  • Number of rooms - 27
  • Airport transfer fee - 3000 INR
  • Reception open until - 23:59

Property Announcements


  • Hot water is only available in the morning between 06:00 AM to 11:00 AM and evening between 06:00 PM to 11:00 PM.
    Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

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Frequently Asked Questions when booking West Downs The Heritage Resort

What is the location of West Downs The Heritage Resort?

West Downs The Heritage Resort is located at No.100 West Bury Road,Mysore Highway, 643001.

What is the check-in and check-out time at West Downs The Heritage Resort?

The standard check-in time at West Downs The Heritage Resort is 12:00 PM, and check-out is at 10:00 AM. Early check-in or late check-out may be available upon request, subject to availability and additional charges.

Can I modify my reservation?

Yes, you can modify your reservation by contacting our customer support or through your booking account. Please note that changes are subject to availability and may incur additional charges depending on the hotel's policy.

Is breakfast included in the room rate?

Yes, breakfast is included in the room rate at West Downs The Heritage Resort.

What identification is required at check-in?

All guests must present a valid government-approved photo ID at check-in.

What is the cancellation policy?

Free cancellation is available for bookings at West Downs The Heritage Resort.

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