Destination
Check-in
Check-out
Rooms & Guests
No.100 West Bury Road,Mysore Highway, 643001



West Downs The Heritage Resort offers top-notch services and amenities, ensuring guests experience utmost comfort.Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by resort.Should you require transportation to or from the airport, resort is able to organize it prior to your arrival date. Taxi and car hire offerings at the resort simplify arranging your excursions, explorations, and additional activities in Ooty. Visitors can take advantage of complimentary parking directly at the resort.Reception services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements.Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the resort's ticket service and tours.Relax and feel the warmth in the resort's inviting lobby, featuring an enchanting on-site fireplace. Traveling with minimal baggage is achievable at West Downs The Heritage Resort, as the resort's dry cleaning service and laundry service ensures your garments stay fresh.Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay.The resort maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones. Each accommodation at West Downs The Heritage Resort is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms of the resort, guests can enjoy the advantage of having linen service available for their convenience. In select rooms, guests at the resort can enjoy top-notch in-room entertainment with television and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, bottled water, a coffee or tea maker and mini bar at your disposal.Understanding the significance of bathroom facilities in enhancing visitor contentment, resort offers a hair dryer and toiletries within a few chosen chambers. Begin your holiday on a high note. At West Downs The Heritage Resort, your mornings are greeted with a delightful, free breakfast.Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within resort.Should you prefer not to venture out for a meal, the enticing culinary choices at resort are always available for your satisfaction. No matter your specific dietary needs, rest assured that West Downs The Heritage Resort provides an array of halal choices to ensure your dining experience is nothing short of delightful.
Breakfast Available
Coffee Shop
Room Service
Bar
Terrace
Garden/Backyard

Standard Room
Breakfast
Parking
+ ₹2,160 taxes and fees, per night, per room
7.6
Very Good
•389 reviews
Poor bathroom maintenance, unreliable hot water and very slow service
Guest as saying
Around the property
Ooty Lake
5.86 km
Sacred Heart Church
3.65 km
garden pond
3.22 km
Parvathy Nursing Home
3.78 km
Udhagamandalam railway station
5.4 km
Pykara Lake and Falls
14.25 km
Botanical Gardens
3.34 km
Pykara Lake and Pykara Falls
12.88 km
Shooting Point
10.59 km
Coimbatore International Airport (CJB)
58 km
Upper Bhavani Lake
27.69 km
Emerald Lake
16.86 km
Nilgiri Mountain Railway
14.46 km
Doddabetta Peak
5.47 km
Bellikkal Lake
2.84 km
Mysore Airport (MYQ)
87.04 km
Rose Garden
4.81 km
Breeks Open Air Stadium
3.71 km
Hebron School Ooty
3.44 km
Charing Cross Bus Stop
4.19 km
Avalanche Lake
19.82 km
Tibetan Market
3.59 km
breeks car park
3.58 km
Marlimun Lake
3.16 km
7.6
Very Good
389 Users
Guest Impressions
Food quality is inconsistent, ranging from very tasty to disappointing.
Rooms are often clean and spacious, but some have serious hygiene problems.
Location
9.0
The property is close to Ooty city centre and convenient for exploring.
Staff
7.3
Staff service is generally warm and helpful but can also be poor.
Food
7.0
Food quality is mixed, ranging from tasty and varied to disappointing.
Room Comfort
7.0
Rooms are often spacious and comfortable, but maintenance and hot-water problems occur.
Cleanliness
6.0
Cleanliness is inconsistent, with spotless rooms alongside serious bathroom issues.
Value for Money
6.0
Value is mixed, with high prices sometimes exceeding the experience provided.
Disappointing Resort Experience
2.0
Our visit to Heritage Resort, Ooty was very disappointing and did not meet our expectations. The hot water supply was insufficient, which was a big problem given Ooty's cold climate, and the bonfire that was promised did not happen. The resort also failed to honor the 15% discount on beverages that was advertised. Room service was very slow, and dirty plates were left outside the room or entrance for a long time, showing poor housekeeping. The breakfast was of very low quality and did not justify the cost of the stay. In general, the service, cleanliness, food quality, housekeeping, and basic amenities all require major improvements. Overall, a very disappointing experience and not recommended as it is now.
Amit Aman •
Group • Sep 2026Disappointing Resort Experience
2.0
Our experience at Heritage Resort, Ooty was quite disappointing and did not meet our expectations for a resort stay. The hot water system was inadequate, which was a significant problem given Ooty's cold climate. We had also looked forward to a bonfire, but none was arranged. Although the resort advertised a 15% discount on beverages, we never received it, which was frustrating. Room service was very slow and disorganized, with even simple requests taking a long time. Additionally, used plates were left near the entrance for an extended period, making the place appear neglected. The breakfast was of very poor quality and did not justify the cost of our stay. Overall, the service was lacking, and many basic amenities were either insufficient or missing. The management needs to improve on food quality, room service, housekeeping, cleanliness, hot water availability, and clear communication about offers and facilities. Given our experience, I cannot recommend this resort unless these problems are addressed.
Prince Kumar •
Solo Traveller • Sep 2026Disappointing Food Quality
4.0
The food flavor is poor and requires significant improvement, along with many other aspects.
Umar Khan •
Solo Traveller • Sep 2026Disappointing Food Experience
2.0
Our experience was limited. We are disappointed with the food.
Sai Sai •
Solo Traveller • Sep 2026Charming Vintage Stay
10
Wonderful spot to stay with a vintage atmosphere. Mr. Sunil managed the campfire very safely. Mr. Manjunath was also very supportive and helpful on time. Mr. Vijay was an excellent multitasker and showed great hospitality.
Preasanth Swag •
Solo Traveller • Sep 202624*7 Front Desk
Express Check-in/out
Non-smoking rooms
Private Check-in/out
Soundproof rooms
24*7 Security
CCTV in common areas
Fire extinguisher
Mini bar
Daily housekeeping
Refrigerator
Carpeted floor
Cupboard
First Aid kit
Free drinking water
Ground floor available
Hair dryer
Hand sanitiser
Ironing facilities
Linens
Safe box
Shelf for clothes
Slippers
Soundproofing
Study table
Tea/Coffee maker
Telephone
Wake-up call
Wooden floor
Safety Deposit Box
Private bathroom
Shower
Toiletries
Play area
Kids' meal
Onsite car parking
Airport transfer
Car rental service
Shuttle service
Taxi/Cab service
Internet services
Refrigerator
Tea/Coffee maker
Breakfast Available
Coffee Shop
Room Service
Bar
BBQ Facility
In-Room Breakfast
Alternative Meal Arrangement
BBQ Facility
Game room
On-Site Entertainment
Ticket Services
Tours
Wheelchair-accessible
Garden/Backyard
Satellite channels
English
Hindi
Tamil
Terrace
Contactless Check-in/Check-out
Facilities for Differently-Abled Guests
Concierge
Free car parking
Luggage Storage
Laundry Service
Fireplace
Shoeshine kit
Convenience Store
Currency Exchange
Doorman
Dry-Cleaning
Food Delivery
Grooming
Smoke-Free Property
Smoking Area
Photocopy/fax in business center
Safe Dining Space
Breakfast Takeaway Service
First Aid kit
Hand sanitiser
Contactless Check-in/Check-out
Anti-Viral Cleaning Items
Cashless Payment Service
Common Area Disinfection (Daily)
Doctor/Nurse on Call
Free Face Masks
Hot water linen and laundry washing
Individually-wrapped food options
No Shared Stationery
Physical Distancing of at least 1 metre
Professional Sanitisation and Disinfection Services
Protective Screens in Common Areas
Regular Sanitisation of Rooms
Regularly disinfected rooms
Room Sanitisation Opt-Out Available
Room Sealing after Sanitisation
Safety Protocol-trained staff
Sanitised kitchen and tableware
Temperature Check
Check-in:
From: 12:00 PM
Check-out:
To: 10:00 AM
12:00 PM
10:00 AM
© 2026 Le Travenues Technology Ltd. India. All brands are trademarks of their respective owners