Centaur Hotel

I am Harpreet Walia, and I reserved a higher-category room for single occupancy at Hotel Centaur, Delhi, in August. I've been coming to this hotel for nearly 30 years because it holds many old memories for me. Even though the hotel is now managed by the government, I still choose to stay here. However, my recent visit was very disappointing. A friend came to see me, and I went to the lobby to receive him. The night manager on duty initially refused to let the visitor in. I clearly told him my friend would stay only about 60 minutes. After my friend showed his ID, he was finally allowed into the room. But just 20 minutes later, I got repeated calls from the night manager. He spoke to me in a very rude, threatening, and disrespectful way and demanded my guest leave immediately. His tone and language were totally unacceptable. I also explained we were not causing any disturbance—no loud music, no party, no female guest. In fact, the TV was not working well, the air conditioning was faulty, and the room walls were in poor shape. Despite all this, I had not complained. The night manager's behavior was nothing less than harassment. A hotel employee should know how to speak respectfully to guests, especially those who have been coming for many years. I sincerely ask the management to look into this and take proper action against the manager so no other guest has to face such an unpleasant experience.

Once a renowned 5-star hotel with a classic Hindi cinema charm, it now seems to be fading. The staff are polite and do their best to provide a good guest experience despite limited budget and resources. Even though the hotel is significantly understaffed, they still manage to keep guests comfortable. The food is unexpectedly quite good. However, everything else looks impressive but falls short of the basic modern standards of comfort and cleanliness. It's operated by the HCI Government entity and is likely to be taken over by a major brand soon. Visit first before making a booking.

The hotel was pleasant, though it appears maintenance hasn't been carried out for a long time. It's located fairly close to the airport, and the food was acceptable. The room was also satisfactory.

Wonderful hospitality and excellent staff!

I booked this hotel online quickly because it was rated 5 stars, without checking pictures or reviews. After a 21-hour flight from SFO and with another flight early next morning, I just wanted to rest. It turned out to be the worst experience ever. The hotel and its services are in terrible shape. It looks like no part of the place has been cleaned for a long time. Despite being a large property, it is very neglected, with poor hygiene and bathrooms and beds that smell bad. I do not recommend this hotel.