Club Mahindra Udaipur

Never

Mohd ABDUL QUDUS •

Solo Traveller • India • Sep 2026

Amazing stay and lovely architecture. Super spacious rooms. But due to the high occupancy and construction going on in the hotel blocked our view front and back. Super quick staffs out of all the other club Mahindra properties we stayed. Food and f&b staff were amazing. The recreation staff were also good although I wish i could have stayed more.

We are extremely disappointed with the poor service and repeated failure to honour commitments during our stay.We had booked five rooms, but despite arriving after an overnight journey, the rooms were handed over only at 4:30 PM. Our entire first day was wasted, and we were exhausted after waiting.When we complained, your team initially committed to a 30–35% discount on the spa, but later refused the discount. then they offered a complimentary lunch, which was also later denied, and finally we were told that only 50% would be charged.To make matters worse, at checkout it took almost one hour to collect our luggage, causing us to miss our next appointment.This kind of service is highly disappointing and completely unacceptable from a *reputed hospitality brand like Club Mahindra.*We request you to take this complaint seriously, review the matter, and provide an appropriate resolution.If this issue is not addressed satisfactorily, we will have no option but to share our genuine experience on social media and review platforms so that other guests are aware of the service experience.We expect a prompt response and suitable compensation for the inconvenience caused.

ixigoer •

Group • India • Aug 2026

Our stay at Club Mahindra Udaipur was wonderful, with an excellent location, warm hospitality, great food, and top-notch facilities.A special shout-out to Andeep from the Kids’ Section & Activities Team, who made the experience especially enjoyable for our children.Kavya deserves a special mention for taking excellent care of our child during the post-checkout period with warmth and genuine care.The only disappointment was the management’s inability to accommodate/process our late checkout request, which could have made the experience even better.Overall, a memorable family stay with a fantastic team’we would happily return and highly recommend Club Mahindra Udaipur.

Guys, please avoid staying at Club Mahindra resort. Most of the staff here consider themselves as bosses. If you want good customer service, book some other resort. As a customer, you won't be valued here. It was a very bad experience for me.