Raffles Udaipur

We had a wonderful experience. The staff was incredibly warm and accommodating, and the food at the on-site restaurant was delicious. A truly comfortable and relaxing retreat."

Couple • India • Jun 2026

From the moment we stepped onto the jetty, the experience at Raffles was extremely disappointing. It was incredibly hot, which is understandable, however no umbrellas were provided while waiting. The employee handling check-in could not locate my booking, and I ultimately had to find it myself on the iPad before we were even able to board the boat. Upon arriving at the lobby, there was no welcome whatsoever. We were seated and left waiting without anyone approaching us. Although welcome drinks were provided, I eventually had to walk up to the check-in counter myself to ask when someone would assist us. Only then was I told that one of our rooms was not ready. Considering we arrived well after check-out time, and the hotel was clearly not at full occupancy, this was unacceptable. After repeatedly asking when we would be checked in, and waiting close to 45 minutes, we were finally taken to our room to complete check-in. Prior to arrival, we had specifically requested rooms near each other and were advised they were “4 rooms apart.” Once we arrived, we realised the rooms were actually over 10 rooms apart. We genuinely did not understand why we were misled about something so simple. The “butler” service was completely inadequate and nowhere near the standard expected of a luxury 5-star hotel. During check-in there was no proper explanation of the resort facilities, no overview of services, and no useful guidance at all. We were not informed about the buggy system, the location of the gym, or basic resort information. When asked questions, the butler often did not know the answers. One guest in our group has a severe nut allergy, which had been communicated to the hotel before arrival. Shockingly, this was never acknowledged during check-in, and nuts had actually been placed in the room as a welcome treat. For a hotel operating under the Raffles name, this level of negligence is deeply concerning. Things escalated further when my backpack went missing after our luggage was delivered. I immediately informed the butler, who was no help whatsoever. After waiting in our room with no updates, we went back to the lobby ourselves. Staff repeatedly insisted I had never handed over a backpack in the first place, despite the fact that I could clearly see via my AirTag that the backpack was still somewhere on the island. After multiple back-and-forth conversations and repeated denial from staff, I requested to see luggage photos from guests who checked in around the same time as us. It became obvious that my backpack had been delivered to another guest’s room. Even then, staff continued contradicting themselves — first claiming no backpack had been found, then suddenly saying it had been sitting in the holding area the entire time. The constant dishonesty, deflection, and gaslighting from staff became a recurring theme throughout the stay. By the time we finally settled into our rooms, over 2.5 hours had passed and not a single part of the experience had been positive. We stayed for 3 nights, and honestly, I cannot point to one genuinely good experience during the entire stay. Everything felt flawed, disorganised, and poorly managed. Breakfast each morning was below average. Even ordering something as simple as water would take over 15 minutes, while food regularly took 30 minutes or more despite the hotel not being at full capacity. We were genuinely ready to leave after the first day, however due to last-minute availability elsewhere, we had no option but to stay. To make matters worse, our butler barely acknowledged us throughout the stay — often not even making eye contact when walking past. The lack of professionalism, attentiveness, and basic customer service from the staff was honestly shocking. The list goes on. I am genuinely stunned that this property operates under the Raffles name and brand standard.

Couple • Australia • May 2026

The booking was made in my name by mistake for someone else.

Rajesh •

Couple • India • May 2026

We were contemplating to go to Udaivillas or Raffles for a 2 night trip and finally chose Raffles to try it out as had heard really good reviews about it. Booked our deal and stay with this platform (very good deal). We were quite excited however when we reached there - it was utter confusion with hotel staff messing up our luggage then room and then with our entire deal. Had to show them the this platform voucher (which they clicked a pic) and post that they mentioned they have everything now and its all good. However when we went for dinner then again there was confusion if we the dinner deal for us or not.

Couple • India • May 2026

Had a one day short visit to these awesome property

Family • India • May 2026