Collection O Charing Cross Ooty

Worst stay ever

Family • India • Sep 2026

Manager is good but hotel is not clean and what we see in pictures.. Very dirty and smelly rooms. No Natural light coming inside the room and no fresh air ventilation is there. No water facility even if you go for food in there dining you have to wait for around 2 hours for your food. Only 1 guy is there who will cook as well as serve. Location is very congested. Very expensive as per the facility and location. Do not prefer to stay back in this property.

Family • India • Sep 2026

Room isn't exactly the same shown in Agoda app. Curtains, chairs and bed mattress all have fungus stains which is a concern for health and also created a bad smell in room. TV wasn't working and when reported to staff no action were taken to fix it. Only positive was the location.

Family • India • Sep 2026

We reached the hotel around 12:00 midnight, and despite having a confirmed booking through Agoda, there was no proper reception service or staff available. The hotel had not contacted us even once before our arrival to confirm our late-night check-in or make any arrangements.There was no proper parking, and we had to park on the roadside.We called the manager to get our room. He answered and said he would come, but we waited for a very long time. There were also other guests waiting for their rooms. We called the manager 3–4 times, and every time he said he was coming, but nobody arrived.We were literally freezing outside in Ooty’s cold weather, waiting for someone to give us access to our room. After around 2:00 AM, we finally managed to get assistance. The reception was dark, and an office boy was sleeping there. He appeared intoxicated and was initially unable to properly assist us.Eventually, we were given a room that was not properly clean and had a bad smell, and there was no water available. Since it was already very late and we had no other option, we had to stay there for the night.We had also booked breakfast, but the breakfast was extremely disappointing. There was no proper choice or flexibility, and if you wanted anything different, you had to pay extra.Overall, this was one of the worst hotel experiences I have ever had. Poor management, no proper late-night check-in arrangement, no parking, unclean room, bad smell, no water, and disappointing breakfast.I definitely do not recommend this hotel to anyone, especially if you are arriving late at night.

Group • India • Aug 2026

What they provided is very helpful for me. It's really a nice hospitality

Family • India • Aug 2026