Hotel Alpine Continental

My stay at Alpine Hotel, Shillong was completely disappointing. I reserved the Suite Room expecting an upgrade, only to discover it lacked air conditioning. Strangely, the cheaper Deluxe Room includes AC, but the pricier Suite does not. This makes no sense. The booking details never clearly stated this. Such a basic facility should be disclosed upfront, not found out after arrival. When I raised this with staff, they refused to take responsibility and argued I should have called ahead because "it's Shillong, people don't need AC." This arrogant reply is unacceptable. Guests shouldn't have to verify amenities that should be accurately listed. This issue isn't about whether Shillong needs AC, but about misleading room info, poor service, and no accountability. Charging more for a Suite with fewer amenities than a Deluxe is ridiculous. I wouldn't recommend this hotel. If you book here, verify every amenity yourself since the hotel's info can't be trusted.

The location is good but the overall hotel is in bad condition. No maintenance, lot of wear and tear, staffs unaware on how to deal with the problems. Its needs a thorough revamp, if the owner is reading this, then pls take this on priority. Had a horrible 2 days stay last week.

The location is convenient, but the hotel itself is in poor shape. There is a lack of maintenance, significant wear and tear, and the staff seem untrained in handling issues. It definitely requires a complete renovation. If the owner sees this, please prioritize these improvements. I had a terrible two-day stay last week.

Never book this hotel as there family room are worthless these are in basement where there are no space of air and light every room are fully packed .No fire extinguisher no safety.Staff is also telling lie .No supporie.Taking extra charge of room degration not upgradation Also do not book with ixigo they are also not supportive and at the time of any issue they will give on diplomatic replies .

Shashank Saxena •

Family • India • Jul 2026

Had a terrible stay with rooms that were damp and smelled bad, and the TV didn't work. For couples, they offered rooms with separate beds. The bedsheets were dirty and torn, the blanket was filthy, and the washrooms were extremely unclean.