KEN & TWILL

The rooms were very nice, clean, and well kept. The service was somewhat lacking. There was no one at the reception when needed. We weren't given any WiFi passwords, so not sure about the internet. They couldn't provide packed breakfast for early flights; only dine-in breakfast was available, which was surprising since Shillong to Guwahati takes 3 hours, so hotels here should ideally offer packed meals for guest convenience. The location feels crowded, but once inside, you will appreciate the atmosphere.

I recently stayed at Ken&Twill Guest House and overall had a good experience. Here's a summary of my stay: The room was very tidy and clean, making it quite comfortable. Having both a room heater and a geyser was very convenient and they worked well. Breakfast included options like Aloo Paratha, Poha, and Bread Omelette, all fresh and delicious. One thing to mention: I paid ₹2000 for room decoration, which seemed a bit expensive for what was done. In conclusion, it's a reliable choice for a clean and well-equipped stay with good food, but consider the cost carefully before adding extras like decoration.

Lovely rooms, delicious food, and excellent service! We look forward to coming back!

I booked my stay at Ken & Twill through Agoda and received an email confirmation. When we arrived at the property to check in, our bags were already taken from the car to the hotel. However, the reception staff told us that no rooms were available. I was very unhappy and explained that I had pre-booked my stay well in advance and had received a confirmation.They then asked if it was okay for them to move us to a different hotel. I said no, because there was a reason I had booked this property in advance. After that, they said they could arrange a room and ended up asking other guests to leave. They told us the room would be ready in two minutes.When I entered the room, the sheets had not been changed and the bathroom had not been cleaned. When I asked them to clean it, they told me the previous guests had only stayed for an hour, so “they hadn’t used much.” I said that didn’t matter — I needed clean sheets. They then told me that because it was Sunday, the housekeeping staff were not available and no one else knew how to change the sheets.We ended up having to book another property and leave. It was a very unpleasant experience.

Solo Traveller • India • Nov 2025

Clean and spacious rooms

Solo Traveller • India • Oct 2025