M crown Hotel

Overall experience in this hotel is excellent. The staff and their interactions was very pleasant,so also the rooms maintenance is highly appreciated.they give you the homely feeling once you enter their premises.You should stay over to experience it.

Family • India • Jun 2026

My experience at this hotel was quite disappointing. The staff were unhelpful and uncooperative during my entire stay. The buffet food did not meet my expectations in terms of quality and selection. I had reserved a room for my family, including a small baby, but the room given had twin beds instead of a double bed. I asked the staff politely for a double bed because I was worried my baby might fall into the gap between the beds, but they showed no willingness to help or concern for our situation. The next day, my room was changed to the same category but with a double bed. However, after the room change, the hotel revoked my dinner buffet entitlement, saying that choosing the double bed room meant losing the buffet. Since I had prepaid for three days, I had no choice but to accept this, resulting in losing the dinner buffet included in my booking, which felt unfair and disappointing. Overall, the poor customer service, bad staff attitude, and unfair treatment made my stay unpleasant. I would not suggest this hotel for families with young children.

Hotel ki service bilkul bekaar hai. Na washroom ki safai ke liye koi aata hai, na brush aur zaroori cheezein theek se milti hain. Bachche ko chot lagne par band aid bhi nahi mila. Main is hotel se bahut naraaz hoon. Humne 2 din ke liye 2 kamre 54000 rs mein liye, lekin service bilkul zero thi.

If I could give this hotel zero stars, I would, but unfortunately I can't. The hotel is full of staff who don't really know how to serve guests. The food quality is poor and the waiters are ineffective. I ended up going to bed without dinner, even though we booked a room with breakfast and dinner included, because of the waiters' service. They don't care if you go to sleep hungry or upset. The toilet seat in room 319 was broken. The manager is always absent and no one seems to care about customer service. I strongly advise against booking this hotel if you want a good experience in Shillong and for your entire trip.

Thank u so much to both the manager in " M crown"Mr, Santhosh Kumar and another one mgr also,We are from cbe ,My name is Bindiya parthiban ,We just luv the hotel very much ,dammm neat and cleaness,food also damm gd and tasty .from mgr to workers are very very gd and polite.my opinion every one should visit this hotel.