Hotel Heera Grand

I have stayed at Heera Grand Hotel multiple times, and every single visit has turned into a nightmare because of the Manager’s unprofessional and unacceptable behavior.Every time during check-in, the Manager deliberately creates unnecessary drama ’ making excuses, denying check-in even with confirmed bookings, and treating guests with zero respect. This time, despite booking through Cleartrip, I was again harassed and refused a smooth check-in. This is nothing less than harassment of paying customers.The Manager’s attitude is rude, arrogant, and completely unfit for the hospitality industry. Such behavior is damaging the hotel’s reputation severely.Dear Mr. Owner: If this continues, I will be left with no option but to escalate this matter legally for harassment and breach of service. I also intend to file a formal complaint with consumer forums and travel platforms regarding this repeated misconduct.Guests come here to relax, not to be insulted or humiliated. If the Owner truly cares about the reputation of this hotel, immediate and strict action against the Manager is required. Until then, I strongly advise everyone to avoid this hotel, as basic professionalism and customer respect are completely missing here.

friendly staff, comfortable and clean rooms, great amenities like pools and spas, convenient locations, and delicious food. Positive feedback often includes specifics, such as a "welcoming atmosphere," "spacious rooms," "attentive service," and "top-notch amenities," with guests frequently mentioning their desire to return.Examples of positive hotel reviews:General Positive Feedback:"Our stay was exceptional! The staff were friendly, and the room was beyond comfortable," says a BuyReviewz reviewer."My stay at [HotelName] was nothing short of spectacular. The hotel's elegant design, combined with its top-notch amenities, made for a truly relaxing and enjoyable experience," notes a EmbedSocial article.Specific Positive Points:Staff & Service:"The staff are incredibly friendly and efficient," according to EmbedSocial.Rooms & Comfort:"The room was spacious and clean," says The Katerina Hotel, and ’The bed was remarkably comfortable,’ from Krofile.Amenities:"I loved the atmosphere here. We felt relaxed and welcomed from the moment we arrived. The staff took really good care of everything," notes Get Reviews Buzz.Location:"Loved the downtown location and atmosphere. About name it, and you're within walking distance," according to BuyReviewz.Food & Dining:"The restaurant's food was tasty and freshly made, and there were various options," mentions EmbedSocial.

We chose this hotel because it was close to our conference venue.The room was not even basic. the ventilation was really poor. The room had a weird smell which didn't go away even after spraying it with freshners. They charged us for water bottles during checkout although it was mentioned in the amenities.The workers, especially the manager were rude and arrogant. The rooms somehow look deceivingly spacious and bright in some of the posts put up by the website. This hotel can barely be a last resort.

Very Bad Bathroom sink not at all cleanedVery poor room service, Rude Staff behaviour.Locality very bad ’’The staff couldn't provide glasses to drink water asked after 11:30 pmOverall very bad experience

Very bad... Reception behaviour very bad and gives you harassment rooms ok shows expensive but reality comes when your stay very bad experience don't go here it's not worth it