Hotel Shiva Sanctuary by DLS Hotels

’I had a wonderful stay at this property and would highly recommend it for anyone looking for a peaceful getaway. Here are a few highlights from my visit:’Serene Location: The hotel is perfectly situated away from the crowd, offering a quiet and tranquil atmosphere that is hard to find.’Stunning Views: The location is excellent, providing a breathtaking and unobstructed view of the valley right from the property. It was the perfect backdrop for a morning coffee.’Excellent Service: The staff was incredibly helpful and attentive throughout my stay, ensuring every request was met with a smile.’Delicious Dining: The food was consistently tasty, with a great variety of flavors that made dining in a real pleasure.’Overall, it is a fantastic choice if you want to enjoy nature and great hospitality without the noise of the city. I look forward to visiting again!

I had recently booked a room in this hotel and booked a premium room via MakeMyTrip holiday packages. I was given a premium room with balcony for a hefty amount via MakeMyTrip. As I am a regular traveller via MakeMyTrip, I expected this hotel to be of a good standard. But to my horror, room service didn't have any items in their kitchen apart from Chilly Chicken and Chilly Paneer. Whatever order we asked were met with a NO answer. My question is, why would you provide with an extravagant menu card when you cannot provide with any thing else. Even a simple order like a Dal Fry or Aloo Gobhi wasn't available. My wife needs a sweet after dinner, to which they flatly refused as to not available. Everytime we ask for extra bottles, the waiter came and said with a somewhat rude voice "Extra charge lagega". I fail to understand, for us seasoned travellers, we already know that extra bottles have to be paid extra charge and we don't want to be reminded everytime we ask for an extra water bottle. On the day we were checking out, we were leaving at 7-45 am as we had a flight to catch and asked for some packed breakfast as our breakfast was complementary. We only got ice cold sandwiches and icy boiled eggs. Even our basic request for some cut fruits were denied. I don't know how they claim themselves to be a four star hotel. They even had the audacity to ask for a review after treating us to this. I ask MakeMyTrip to not associate themselves with this hotel any further as their guests will be extremely hassled.

Review by Mr. Sujit Patekar & FamilyOur stay at Hotel Shiva Sanctuary truly lived up to the standards of a 4-star hotel. From the moment we arrived, everything felt warm, welcoming, and perfectly managed.The rooms were excellent’spacious, clean, and extremely comfortable. The food was equally impressive, with great taste and quality in every meal.What made our experience even more special was the staff. They were incredibly friendly, attentive, and always ready to help with a smile. Their hospitality was truly outstanding and made us feel at home throughout our stay.We would especially like to mention Mr. Abhishek, who interacted with us so politely and warmly. He provided us with very helpful information and made us feel comfortable and valued. Talking to him was truly a pleasant experience.Overall, it was a very pleasant and memorable stay. We had a wonderful time and would highly recommend this hotel to anyone looking for comfort, quality, and exceptional service.