JW Marriott Mussoorie Walnut Grove Resort & Spa

I booked a suite for me and my parents - Room number 204 and had a pathetic experience from all teams and especially the rude and arrogant behaviour of Mrs. Kashmira who heads the Operations she is carrying some very serious and non sense attitude and have no courtesy to apologise and keeps ignoring Despite paying 50k for one night in traffic open entering the room it had water spots on floor in 2-4 different locations. I was asking them on email to contact us and revert to our request of ensuring that room is clean and safer for my parents because of the age. The guest relations team never called and upon entering there were 3 water spots in room my mother fell and had an injury on her knee and entire 2 days just went to just sitting in room with pain.When you order room dining you are bound to ask potion size as guest and staff who is attending the call should have proper knowledge of size and portion we wanted 3 parathas but beacuse of lack of knowledge from there team they gave 6 and made us pay for all of them.I requested and apology letter from Mr. Gaurav who is GM of property but never got one neither were offered anything as gratitude or an apology The entire staff came to meet and took hold of situation apart from Kashmira who i believe is above GM and above Guest who pays higher traffis to hear and experience the arrogance I insist not to go and especially take suite considering you will get a butler and luxury experience despite bigger rooms which in fact needs serious renovation nothing is better

ixigoer •

Group • India • Oct 2026

Some hotel stays are remembered for the room, the view, or the food, but very few stay with you because of the people, emotions, and memories created there. My time at JW Marriott Mussoorie Walnut Grove Resort & Spa was one of those special experiences. I picked JW Marriott Mussoorie to mark a unique and personal milestone — September 7th was the day I completed 15,000 days of my life. Years ago, I celebrated my 10,000th day, so reaching 15,000 was more than just a number; it symbolized another 5,000 days filled with people, relationships, experiences, and memories. What the team arranged for this occasion went beyond what I expected. The beautiful celebration setup, the lovely cake, and especially the personalized handmade card featuring photos from different parts of my life truly moved me. It showed that someone had taken the time to understand the meaning behind the celebration. My heartfelt thanks go to Ms. Priyanka Rana, Resort Experience Manager, who was the main person behind making this special event happen. Her personal involvement, thoughtfulness, and attention to detail made all the difference. She didn’t just organize an event; she grasped the emotion behind the milestone and helped create a memory I will cherish forever. I also want to specially acknowledge Sanichhya for the beautiful decorations and effort that created such a celebratory atmosphere. Every detail helped make that evening feel intimate and special. Mr. Subhash Khankriyal, Assistant Front Office Manager, also deserves special mention. From personally connecting with me to assisting with arrival and check-in and coordinating when my close friends joined the celebration, his responsiveness and warm approach made everything run smoothly. His hospitality felt personal rather than routine, which is something guests truly remember. A big thank you also to Chef Deepak. The food was excellent, but what impressed us even more was his warmth and personal care. He ensured we were genuinely looked after, turning our dining experiences into another memorable part of the stay. My sincere thanks also go to Sakshi Gaur and Sweta Kumari, who were involved even before my arrival. Their warm communication, interest in my photos, and efforts to personalize the occasion made me realize the team was genuinely committed to making this milestone meaningful. Of course, the wonderful suite upgrade, memorable breakfasts, stunning mountain surroundings, and excellent facilities made the stay luxurious. But when I think back on JW Marriott Mussoorie, those won’t be the first things I recall. I will remember the people. Because true luxury isn’t just about what a hotel offers its guests. It’s about how it makes them feel. I came to JW Marriott Mussoorie to celebrate 15,000 days of my life. I left with another beautiful memory to add to those days. Thank you Priyanka, Sanichhya, Subhash, Chef Deepak, Sakshi, Sweta, and the entire JW Marriott Mussoorie team for not just hosting my celebration, but for becoming part of my story.

location: This is my second time staying at this property, which is about a 20-minute drive from Mall Road heading towards Kempty Falls. Check-in: The check-in process was smooth, and I even received a complimentary upgrade to a valley view room upon request. The front desk staff were very kind and helpful. Rooms: The rooms are very well kept and spacious, with the bathroom also having ample space and well maintained. Food: The breakfast was excellent with a lavish variety; I especially enjoyed the chicken omelette. Mr. Deepak was very attentive to all our needs, and Mr. Manoj ji served the best iced hazelnut cafe latte, which made my breakfast experience wonderful. Checkout: The checkout was straightforward and hassle-free.

Had a great time last week with excellent food and atmosphere

Staying here was wonderful, and Sweta was very helpful in assisting us.