Kukda Resort

The room size is good and that is the only good thing. No kettle or any other facilities in the room, Washroom is in need of repairs, toilet faucet was leaking and breakfast was also kind of okay nothing to write home about.

Family with young children • India • Mar 2026

This experience exposes serious flaws in how MakeMyTrip and its partner hotels handle bookings and customer support.I made a hotel booking via MakeMyTrip for a family stay. Within minutes of booking, I proactively contacted MakeMyTrip customer support to verify and reconfirm the booking details, clearly informing them that I was traveling with my wife and a 2-year-old child and that I would only begin my journey after receiving clear confirmation from MakeMyTrip.I was explicitly assured that I would receive an update within two hours.That confirmation never came.The next day, I was informed that the hotel had already confirmed the booking at 9:00 AM, yet MakeMyTrip failed to communicate this confirmation to me in any form. Due to this lack of communication and the broken assurance, I did not travel.A supervisor later acknowledged the issue and created an escalation ticket, assuring resolution. However, the only follow-up I received was a rude and dismissive call from someone who clearly had no knowledge of the case, stated that there is no escalation team, mentioned that the call was merely to check whether I had checked in, and then disconnected the call when questioned further.This clearly demonstrates that the so-called escalation was never intended to resolve the grievance, but was instead a routine, scripted process.Despite the fact that I never checked in, and despite clear failures by MakeMyTrip in communication, follow-up, and grievance handling, I was denied any refund, with the company hiding behind a ’non-refundable’ policy while taking no accountability for its own service lapses.This was not a voluntary cancellation. The situation arose solely because MakeMyTrip failed to honor its commitments, failed to communicate confirmed information, and failed to provide meaningful support.Families and travelers should be extremely cautious. If you expect clarity, accountability, or human support when issues arise, do not rely on MakeMyTrip. Escalations appear superficial, promises are not honored, and customer inconvenience is treated as irrelevant.This has been one of the most frustrating travel booking experiences I have faced, and I will seriously reconsider using MakeMyTrip in the future.

I recently stayed at Kukda resort , location of hotel is not on the main road its on some internal road and as we came via train around 9pm street was all dark , hotel looks big from outside as it looks in google pics has 64 rooms , our checkin exp was also not that good we booked it on call and requested late checkout as we checkin at 9pm , initially the person on call agreed to it on call but when we reached he asked extra charges for that and that turned into a short dispute and front desk guy didnt tried to sort it out or coporate at all , but as it was late we had to take the room no other options left as we were a family with kids , then room was big in size they provided extra beding for kid as well service was quick , but hotel lacked some basic stuff like room didnt had electric kettle , we had to ask for it but they didnt provide the ready mix tea or coffee and they said they dont have this service for rooms , also in bathroom there are no hooks at all to hang clothes + design of bathroom is not that good , no glass partition between wet & dry area also use of laminate in all wood material including bed which makes edges sharp , they should have used vinnear , room had 2 plastic chairs and a glass table which was substandard should have sofa chairs atleast in this price range and hotel in this category , then we went for dinner , reastaurant or dinning hall is not connected from hotel internally you have to exit the main entrance and walk in open even if itz raining , food quality taste and price was good .

Courtesy is clearly missing here ’ the manager was rude and unprofessional.We visited with family, including two kids. Despite clearly explaining their ages, the manager still bluntly questioned the children directly in front of us, which felt unnecessary and disrespectful. That behavior alone spoiled the experience.They call it a resort, yet basic amenities were missing ’ no kettle, no tea/coffee sachets, and no shampoo (only shower gel). Breakfast had very limited options and average taste.That said, the rooms were clean, spacious, and well maintained.One can visit, but the manager’s behavior and lack of basic facilities need serious improvement to make it truly family-friendly.

The website mentioned suite room . But it was just a room with a wooden partition . Mattresses were spread on the floor . Reception staff were not amicable . Food was homely . Very expensive for the facilities provided . External appearance is welcoming but inside the hotel it’s the opposite . I shall not recommend this hotel !

Solo Traveller • India • Nov 2025