Magnus Vosiv Suites

I had an extremely disappointing experience with Magnus Vosiv.Due to an official Red Alert and exceptionally heavy rainfall, traveling became unsafe. This wasn’t a change of plans on my part. It was a natural event beyond anyone’s control, with government advisories urging people to avoid travel.As soon as I realized I couldn’t safely reach the property, I called and requested either a refund or, at the very least, a credit for a future stay. Both requests were refused without any willingness to understand the situation or offer a reasonable solution.Hospitality is tested when unexpected circumstances arise. A little flexibility or empathy would have gone a long way. Instead, the response was rigid and completely unhelpful.I understand that businesses have cancellation policies, but exceptional situations like government-issued Red Alerts and extreme weather deserve a more customer-friendly approach. Unfortunately, Magnus Vosiv chose policy over basic customer care.Based on my experience, I would think twice before booking here, especially if you expect fair treatment during unforeseen emergencies.

This is for property owner to Intervene and Evaluate...I have booked the property for 7 days (2 days,1day and 4 days but w/o break) for my official trip here and have been allotted with the room no. 305 but maintanence to be taken care in bathroom as toilet basin was not in good condition and shaking so i requested the front staff name : siddhi (i guess) for change in room, but with very hatred she has allotted me with 205 which is premium but i booked for deluxe.Then after confirmation i have booked for another 4 days starting from thursday and allotted room no. 105. Here also water stagnation issue at bathroom and informed the same to the staff today morning, but to my surprise she was very upset and very rude and yelling at nearby staffs that lets cancel the room booking and return back my money, its supposed to be myself shud get frustration instead she was frustrated not listening anything.Then one maintenance manager (introduced himself like that) who is not even ready to listen n came for verification and told that water is not stagnated but then why he poured caustic soda and cleared the issue using some kind of brush for 20 mins then the lady staff came n cleverly taken photo after the issue resolved and told the maintenance staff who is only listening her who might be her friend that we will show the photo if the issue gets escalated and we will inform management that there were no issue.Both thinking that I didnt understand hindi since I am coming from chennai.How rude the staff and her behaviour which spoils my entire trip, genuinely i have addressed the issue, being in the service desk she not even listening what clients are telling. Very worst experience. She and Maintenance Manager themselves thinking that they are the owners of the property n informing that they will cancel and return my pre booked money. I dont know how they can cancel n return back money unless they are having super power in India.Two times i had avoided of escalating the issue since i came for official duty but today its my third time am getting same response from the front staff and maintenance manager.Kindly note that except the above staff and maintenance manager all others are very polite and nicely talking specially who is taking care of restaurant.Though issue has been resolved after my several follow ups and going to stay for another three days as i have pre booked otherwise I wud have cancelled the reservation. I want to let you the happenings of your property. Kindly intervene and provide proper service to ur clients.

We had a very bitter experience with this hotel.The rooms were poorly arranged ’ the fan was installed in an awkward location and the bed was placed in a completely different corner, making the space uncomfortable, especially for senior citizens. We had specifically booked this stay for a maternity-related visit with elderly family members, so basic comfort and accessibility were very important to us.What made things worse was the lack of transparency and professionalism. Upon arrival, we were asked to make full payment upfront without even being allowed to see the rooms. This policy was never mentioned during the advance booking. Additionally, even family members who were supposed to assist were not allowed to visit or check the rooms, which felt unreasonable.Due to these issues, we decided to shorten our stay from 4 days to 2 days. The hotel staff assured us that the remaining amount would be refunded within a few days. However, it has now been over 50 days, and we have still not received any refund.Overall, this experience was frustrating and disappointing. We would not recommend this hotel, especially for families or senior citizens, due to poor room setup, lack of transparency, and unfulfilled refund commitments.

Easily one of the worst stays for me, ever!Context: I booked a suite for 7 days for myself and a friend with breakfast included. Here's what happened:1. These are not really service apartments/suites. They give you a room and very minimal/exhausting service.2. The reception staff ladies are definitely rudest people in hospitality I have ever come across, hands down! They have no inkling of what the word "hospitality" means. I even greeted them myself a bunch of times hoping they would at least respond, but no luck. They just stare at you like you are a menace to them.3. I had breakfast there only once in the 7 days I stayed, but I was squarely told that I cannot get 2 water bottles for each day because my friend was not present in the room sometimes. I couldn't believe that I had to talk to and convince different staff members every day for 1 water bottle :D4. There were small insects in the bathroom all throughout my stay, I told the cleaning staff, nothing was done.5. There is very limited phone network, so you are left on the mercy of the wifi, which is also pretty weak and disconnects every few minutes.6. When my brother-in-law visited me for a hours, they didn't let me take him upstairs to my room to discuss peacefully. Instead we were asked to stay in the lobby, where there is AC but no wifi. When asked, they said I can go sit in their restaurant area which has wifi, but no AC X-D7. While I was asking the receptionist about the reason behind this rule, even offering to pay a deposit if they are worried about the property, a big Cockroach walked across the lobby, because why not? This place made him feel more comfortable than us for sure.8. Oh yeah, and the bathroom is... let's just say there is a bathroom, you decide how you like it. Of course, by now you know you can't expect even an existence of water pressure in the shower! :DAnd the location of the hotel is wrong on Google Maps and there is no billboard pointing you the right way so every taxi and delivery I booked always went to the wrong place. A little extra comfort for you Magnus Vosiv :)In a nutshell, DO NOT GO THERE AT ANY COST!!!

I stayed here for 6 nights. Its pretty reasonable, i got balcony room for 2k per night, they charge about 3k on reception but offers always available online. They have a very strict no guest policy. I stayed here with my wife for 6 nights, one evening one of my friend, who is local in pune, visited us. The hotel staff asked us to pay 1000’ extra to let him in, they didn’t let him come in even for 10-20 minutes, had to make him sit on reception. They allowed me to charge my ev at no extra cost. So overall mixed experience.