Prasanthi Hotel

The service was very poor and my experience was quite bad. I ordered meals and waited about 20 minutes before being told that ordinary rice was unavailable and only basmati rice could be served. They should have informed me of this when I placed the order instead of making me wait. The service and customer experience were very disappointing.

This hotel is excellent with clean rooms and fantastic food, no doubt about that. However, securing a booking here is extremely difficult. When you contact them directly, the booking staff always say no rooms are available! Yet, checking on MMT shows rooms available. Interestingly, MMT prices are usually lower than direct booking prices, which seems odd. It feels like they always try to push their premium rooms. They don't respond to queries quickly or clearly. They mention early check-in is possible for an extra fee, but after agreeing, they later say early check-in isn't allowed. Perhaps the hotel is in such high demand that rooms are constantly sold out! I've attempted to book four times in the past three months and ended up very frustrated.

The restaurant charges too much, serves small portions, and the food quality doesn't match the price we pay.

The new Azhai non-veg restaurant offers poor service and subpar food. Although the prices are comparable to those of star hotels, the service is worse than that of small eateries. We tried the seafood thali, but it did not justify the cost. The masala lacked flavor and the seafood was not fresh. However, I believe they will make improvements.

The food was tasty, the service was excellent, and the location was convenient.