Regal Palace

Rooms are not a clean and prices are too high. You pay Just 4 small Room 7500 there and what they show on online or what they show in real. There is lot of difference in 7500 in Bangalore area. Maybe we get five star hotel. It’s not about the three star of five star, but there is no need and Clean service. Mostly, I don’t give one rating for anybody, but this place deserve this.

Bunch of buffoons running this hotel and nothing matches with their hotel description on website.Booked this hotel for two nights with Breakfast through MakeMyTrip. Location was ok as it's near to Marine drive but the good part just ended here.They parked my car on the roadside and its not just safe.Hotel room was a big disappointment as it was dirty, smelly and not hygeineic.Clearly mentioned on the website that room has Minibar/Refrigerator but it wasn't in the room. When asked ar the reception for Refrigerator, they shamelessly replied that it depends upon availability. Really? Then why mention it on the website?And Breakfast next morning was horrible. Cold puris were being served from a polythene bag and cockroaches were roaming around on the floor. Skipped the breakfast even we booked it for two days.Staff was cheap and not friendly.This was the worst hotel we stayed while our Konkan coastal road drive.

Ugh, we booked that hotel online for two nights because it was close to Marine Drive. Honestly, that's the only good thing about it.They had a restaurant menu, so we ordered lunch. But seriously, the staff made such a fuss over a simple lunch, I can't even explain.And get this, the rooms reeked of mold. I've got pictures.When we booked on MakeMyTrip, it said a fridge and minibar were included, but there was nothing. Just a tiny, smelly room.If you ever stay there, definitely skip the breakfast.We even found a cockroach on the puri boxes, and the supervisor was actually defending it! We paid for two days of breakfast and couldn't eat a single meal.They served cold puri with dry potatoes, idli without sambar, and super ripe bananas. Every single dish was just awful.I have no idea how they're still in business.Just a heads-up, seriously.

This place operates like a scam. Please stay away.I booked Regal Palace, Grant Road, Mumbai through Booking.com with a confirmed reservation. I was clearly told that check-in would be allowed after 12 PM. Based on this, we planned our travel. However, when we reached the hotel around 9 PM, we were outright denied check-in.The situation was extremely suspicious. Due to the Lollapalooza festival, hotel demand was very high, and it strongly appeared that the hotel had sold rooms at a higher rate to other guests without informing Booking.com, despite having existing confirmed bookings. To make matters worse, we noticed that some guests had already paid money to the hotel but were still not provided rooms.There was no explanation, no support, and no attempt to resolve the issue. The staff was completely indifferent and unprofessional. We were left stranded late at night in Mumbai with no rooms available anywhere nearby.This is not just bad service. It feels like deliberate overbooking and misleading customers to make more money during peak demand. A confirmed booking here is meaningless.I strongly advise everyone to avoid this hotel. It causes unnecessary stress, financial loss, and mental harassment. Booking here is a serious risk

We booked this hotel through MakeMyTrip, and unfortunately the experience was not smooth.’ Room allotment was very slow, and we had to wait unnecessarily during check-in.’ Hot water supply was very slow and inconsistent, which was inconvenient.’ The checkout time differs unfairly ’ it is 11:00 AM for MakeMyTrip bookings, whereas 12:00 PM if booked directly with the hotel. This feels discriminatory towards online bookings.Overall, the service standards do not match expectations, especially for guests booking through online platforms. The hotel should maintain the same facilities and policies for all guests, regardless of booking source.