I am extremely disappointed with the overall experience provided by the banquet management during my engagement event.The event was scheduled to start at 6:00 PM; however, the venue was handed over only around 7:30 PM. This delay caused significant inconvenience to our guests, disrupted the event schedule, and created unnecessary stress for our families on such an important occasion. A delay of this magnitude is completely unacceptable for a professionally managed event venue.The d??cor provided was also not as promised at the time of booking. Despite clear commitments made during the sales process, the actual setup was incomplete and below expectations. We had to repeatedly follow up and argue with the management to receive the d??cor that had already been agreed upon. Furthermore, the chairs provided were in poor condition, with faded and chipped paint, making them look worn out and unsuitable for an engagement function. Instead of addressing the issue, we were simply asked to ’adjust.’There were several operational failures throughout the event. The DJ setup, spotlights, and other event arrangements were not activated on time, affecting the atmosphere and flow of the celebration. To make matters worse, there were 2’3 instances of complete power blackout during the ring ceremony itself. This was one of the most important moments of the entire event, and the repeated power failures disrupted the ceremony, affected the ambience, and caused considerable embarrassment in front of our guests. Such a critical lapse is unacceptable for a venue that hosts weddings and engagement celebrations.The service standards were equally disappointing. Although the event was contracted to continue until 1:00 AM, the staff was largely unavailable after approximately 11:30 PM. We were left without adequate support during the latter part of the event despite having paid for the venue and services until the agreed closing time.Additionally, waiters were not available when needed to arrange the family dining setup, and service throughout the event was inadequate. Guests were often left unattended, tables were not properly managed, and basic hospitality expectations were not met.While I appreciate that the food quality was good and was one of the few positive aspects of the event, it was unfortunately overshadowed by the numerous service failures, poor coordination, and lack of professionalism.Most concerning was the attitude of the management team. Rather than addressing concerns professionally and proactively, they were often rude, dismissive, and uncooperative. As customers hosting a once-in-a-lifetime family event, we expected support and accountability. Instead, we were forced to repeatedly follow up on commitments and resolve issues ourselves.Overall, the experience fell far below the standards that were promised during the booking process. Delayed venue handover, inadequate d??cor, poor-quality furniture, technical failures, repeated blackouts during the ring ceremony, lack of staff support, and unprofessional management collectively turned what should have been a memorable and joyful occasion into a frustrating experience.I would strongly urge the management to improve their event planning, service delivery, infrastructure reliability, and customer service standards to prevent future customers from facing similar issues.
CA Sarthak Dixit •
Group • Jun 2026
