Townhouse Oak Jaipur Arya Square Shopping Mall

I couldn't understand the logic of the hotel policy of considering a child who has not even attained puberty phase is treated as an adult. They only consider children of upto 6 years of age as children. Older children more than 6 are considered as adults, no matter whether they are of 18 years old or not. So they charged 300 per day extra for my 14 years old daughter which was paid for 3 consecutive days. They say it was their hotel policy that children above 6 years were considered as adults. Even after paying 300 extra per day, they didn't support to provide extra pillow for my daughter. Secondly, the reception staff behaved with unnecessary negative attitude. One can clearly feel it. Other secondary service staff seemed mostly young boys.We booked Premium Room. But, unfortunately and surprisingly, it didn't have hot water geyser for bath. Reported to the staff. When enquired, the staff retorted that there was some water pipeline issue and hot water was not available in the hotel. For three days, we all three bathed in cold water.Small fridge was there but not working. It was reported to the staff member who although very confident about mistake on my part, later accepted non-working condition of it.Bedding was too soft, not firm and there always was some gap between 2 single attached beds which disturbed sleep quite often. No RO water jug and glasses served; feeling thirsty, buy packaged drinking water bottle (no bisleri served here).My daughter had been complaining for two days about mosquito bites and showed me the bites marks. I assured her that there were no mosquitoes. But the night before our check out day, I was horrified when she showed me a strange insect near the side pockets of my pants which I immediately identified as a large bedbug.This is the factual account of a posh hotel in the Pink City- Jaipur which boasts of being a 3-Star Hotel.========================Edited:I couldn't understand the logic of the hotel policy of considering a child who has not even attained puberty phase is treated as an adult. They only consider children of upto 6 years of age as children. Older children more than 6 are considered as adults, no matter whether they are of 18 years old or not. So they charged 300 per day extra for my 14 years old daughter which was paid for 3 consecutive days. They say it was their hotel policy that children above 6 years were considered as adults. Even after paying 300 extra per day, they didn't support to provide extra pillow for my daughter. Secondly, the reception staff behaved with unnecessary negative attitude. One can clearly feel it. Other secondary service staff seemed mostly school boys.We booked Premium Room. But, unfortunately and surprisingly, it didn't have hot water geyser for bath. Reported to the staff. When enquired, the staff retorted that there was some water pipeline issue and hot water was not available in the hotel. For three days, we all three bathed in cold water.Small fridge was there but not working. It was reported to the staff member who although very confident about mistake on my part, later accepted non-working condition of it.Bedding was not firm and there always was some gap between 2 single attached beds which disturbed sleep quite often. No RO water jug and glasses served; feeling thirsty, buy packaged drinking water bottle (no bisleri served here).My daughter had been complaining for two days about mosquito bites and showed me the bites marks. I assured her that there were no mosquitoes. But the night before our check out day, I was horrified when she showed me a strange insect near the side pockets of my pants which I immediately identified as a large bedbug.This is the factual account of a posh hotel in the Pink City- Jaipur which boasts of being a 3-Star Hotel.

ixigoer •

Family • India • Oct 2026

The bathroom was not properly equipped with appropriate amenities and lacked hand wash.

Vandan •

Solo Traveller • India • Sep 2026

All hood

ixigoer •

Couple • India • Sep 2026

Cleaning was very bad and the staff's behavior was also poor.

Avoid staying here. The bedroom was filthy and uncomfortable, and the bathroom was in terrible, unsanitary condition. On top of that, the staff were very rude and uncooperative. It was a complete waste of money. Stay away from this place. The staff treat you like a fool; if you ask for anything, they say it's not available, even water, which they refused to provide. The outside looks very different from the inside. Do not stay here overnight.