Bur Dera A Boutique Luxury Hotel

Rating: 1/5 ’ Absolutely Horrendous, Unsafe, and IncompetentThis was one of the worst hotel experiences I have ever had.The moment we tried to open the room door, the entire lock fell off. The room was completely unsecured. This alone shows the shocking lack of basic maintenance and safety standards at this property.What followed made things even worse. The hotel staff was clueless and inefficient. The bellman kept coming back and forth trying to ’fix’ the lock, but clearly had no idea what he was doing. This circus continued until nearly 1:00 AM, with absolutely no resolution.Because the door could not be locked, we were forced to stay awake the entire night, feeling unsafe and anxious. This was especially unacceptable since we were traveling with a senior citizen and a 10-year-old child. No responsible hotel would ever put guests in such a situation.The staff showed zero urgency, zero accountability, and zero professionalism. There was no alternate room provided, no proper escalation, and no concern for guest safety or comfort.This property fails at the most basic level of hospitality:’Unsafe rooms’Poor maintenance’Incompetent staff’Complete disregard for guest well-beingI would strongly warn all travelers to stay away from this hotel. If you value safety, sleep, or basic human decency, do not book this place.

I had a very disappointing stay at this property. The rooms were not well-maintained ’ dusty furniture, stained linens, and a lingering smell that never really went away. Basic services were slow, and it often felt like the staff wasn’t interested in helping.The food was average at best and definitely overpriced for the quality. Overall, the hotel doesn’t match the pictures or expectations, and it’s poor value for the money. I wouldn’t recommend staying here ’ there are far better options in Jaipur for the same price.

It’s a clean and charming boutique hotel. The room may be small, but the housekeeping team does an exceptional job. Special shoutout to Mr. Pawan ’ I left a tip on the bed and he didn’t take it, likely because there was no note. The next day, I handed it to the reception for him. Such honesty is truly commendable.There’s also a nice restaurant and a rooftop bar, so your meals and drinks are easily settled under one roof ’ super convenient after a long day out.The breakfast spread is a bit lacklustre, but I’m sure it will improve, especially since the Manager repeatedly asked for feedback on what could be better.Keep it up!

I recently stayed at this property and had a consistently disappointing experience from the moment we arrived. We had booked two rooms, and both had serious maintenance and hygiene issues. The first impression at check-in was unwelcoming, and it only went downhill from there.Both rooms had a strong mildew smell caused by visible seepage. One bathroom had mould on the mirror, empty toiletry bottles, and a door lock that didn’t function properly. Although the staff attempted to fix some of these issues, this was only after we repeatedly raised concerns.When we returned after a day out, one room had a strong sewage smell coming from the bathroom. Despite informing the team, the response was slow and mostly ineffective. Basic service was also lacking - we were even refused a simple tea order because a private party in their bar took priority.When we asked to speak with the general manager, the approach was unhelpful. We were advised to contact the third-party booking site, only for the hotel to later refuse their call. Even after we insisted, they declined the resolution offered. The next day, we were moved to different rooms, but the issues remained the same: persistent odours, non-functional amenities, and overall poor upkeep.In my opinion, this property does not meet the standards of a 3-star hotel. The infrastructure and service levels fall far below what any traveller should expect. I would not recommend staying here.

beautifully designed and clean property, the restaurant is exceptionally good

Family • India • Nov 2025