The Prime Delhi

The hotel offers decent rooms and facilities, conveniently located near the metro and New Delhi station. Most staff members were kind, helpful, and friendly. However, the general manager, Mr. Amar, seemed dishonest, prioritizing his own interests over providing options that best fit tourists' needs. We noticed that private taxi fares from the hotel to the airport varied widely (1000 to 2000 rupees depending on time and weather), and Mr. Amar also attempted to charge us twice for a room we had already paid for through Booking. When confronted about his dishonesty, he became defensive and made excuses to justify his actions. Eventually, we grew tired of being exploited and chose to take an Uber to the New Delhi Metro Station, then the Airport Express Line (which we highly recommend) to IGI Airport. This was much more efficient and cost only a fifth of the 2000 rupees quoted. Our Uber driver was honest, a welcome contrast to the generally shady behavior we encountered in New Delhi, so we tipped him generously. While tourists might afford inflated prices, no one likes feeling cheated. I believe businesses in New Delhi would earn more through honesty and transparency, gaining better tips, rather than through deceitful practices.

The individual we contacted for a group reservation showed no interest and seemed indifferent. When I requested a quote, he told me to work it out on my own. The initial service was so bad that I'm glad I didn't make a booking after this interaction with the point of contact.

We stayed here for 7 days and they only gave us 2 water bottles for the entire week. The service was terrible, and the receptionist was the worst I've encountered. They charge 500 for breakfast but only serve one bread toast. Avoid this hotel due to poor service. The manager is very rude and uncooperative.

This is among the worst hotels I've encountered in India. I stayed for 7 days and they didn't even provide bottled water. They charged Rs 500 for what they called a complimentary breakfast, which was just a single bread toast.

I booked this hotel via Booking.com and stayed one night on July 3rd. I had asked for early check-in and received an email before arrival confirming it was approved from 11:00 AM. But when I arrived around 11:15 AM, I was told to wait another 45 minutes and only got the room at 12:15 PM. The room was disappointing—very small and not properly cleaned. There was dust around the TV and table, the towels were old and worn, and I felt uncomfortable using them. The electric kettle seemed uncleaned for months. The room lacked a telephone and even a free bottle of water. When I asked for water, I was told it would cost extra. The door lock was faulty; every time I came back, I had to call staff with a master key to open it. Despite reporting it multiple times, it was never fixed. The TV didn’t work either. I asked for someone to check it, but no one came. Later, a phone was put in the room, but my calls to reception were ignored. The hotel shows a gym in photos, but it was closed during my stay, which was disappointing. I also requested a 2-hour late check-out and was ready to pay extra, but instead of a reasonable fee, I was told to pay the full room rate for another day, which seemed unfair. At checkout, I wasn’t given an invoice and was told it would be emailed, but after three days, I still haven’t received it. The only good things were the great location and the polite, helpful room boys and receptionist who seemed to do their best despite the issues. I was surprised by the hotel’s high Google rating, but when I saw the manager asking guests to leave good reviews during checkout, it made me doubt if the ratings truly reflect guest experiences. Overall, my stay was disappointing, and I wouldn’t recommend this hotel based on my experience.