Townhouse Grand Pacific Ocean

Staff is misbehaviour need extra amount

Business • India • Jul 2026

Great experience in NYC, the staff were helpful, the rooms were clean and nice, overall the best hotel for the price.

1. We had to wait 30 minutes before getting our room. 2. We were told to check out exactly at 11:00 am, so we called reception to inquire about late checkout fees. After multiple attempts, someone answered and said they would call back after confirming the charges. 3. No one returned our call, so we kept trying to reach them but got no response. 4. An employee entered our room without permission while we were still inside and left the door open. 5. Instead of taking responsibility, the owner demanded extra payment for charges they never informed us about. 6. We were forcibly charged an additional Rs. 500 at checkout for just one hour of late checkout. The staff were extremely rude, the management was poor, our privacy was violated, and no accountability was shown. They also sold water bottles at Rs. 10 above the MRP. This was the worst stay experience ever.

This was the worst experience I've ever had. I will never return with my partner, and I advise others not to visit this hotel.

When we arrived at the hotel, they demanded extra money and said if we didn't pay, they would cancel our room or refuse to give it; they treated it like a tip.