Trident, Udaipur

I recently stayed at the Trident Udaipur for two nights, booking the property from February 19th to 21st. The hotel is undeniably beautiful, with stunning architecture and well-maintained grounds that truly capture the essence of Udaipur. However, my experience was somewhat marred by issues with internal communication among the team members.On the evening of February 19th, I inquired about available activities and was informed about a boat ride on Lake Pichola. I was told that while there was no availability for the 19th or 20th, there was an opening on the 21st. Following the receptionist's advice, I visited the reception the next morning to confirm the booking. The manager on duty assured me that the boat ride was confirmed for 9 am on the 21st. However, having received no confirmation email, I followed up again in the evening, only to discover that no booking had been made under my name. We didn’t get any confirmation the following morning for the boat ride leaving us with no experience.The staff explained this as a miscommunication and offered a complimentary 20-minute ride to compensate. While I appreciated the gesture, it was disappointing as we don't visit India often and were particularly looking forward to the boat ride. I would recommend that future guests book activities well in advance and ensure they receive a confirmation email, as verbal confirmations may not suffice.

Dear Mr GM, a note with grave regret:An unacceptably delayed check-in at Trident Udaipur was followed by the allocation of a room that was clearly not ready for occupancy. After being made to wait for approximately 45 minutes in the lobby, I was escorted to a room that was in a thoroughly unsatisfactory condition, as evidenced in the attached photographs.After this made to wait in the dirty room for an hour, no updates shared.Making this a total of close to 2 hours waiting time at Trident Udaipur.The issues observed were as follows:’Bedding left undone’Hair scattered across the room from previous occupants’Presence of flies, pointed out immediately to the staff member escorting me’Inappropriate and unsafe placement of a knife’Visible dirt and lack of cleanliness on the work deskAdditionally, while waiting in the lobby, I requested a coffee on three separate occasions. Despite repeated follow-ups, it was never served. While I understand that delays can occur due to large wedding check-outs or operational pressures, there is no reasonable explanation for such a basic lapse in service.There is a clear distinction between merely operating a hotel and truly extending hospitality. I had already informed the team that I had travelled overnight to reach this destination property, expecting a warm and seamless arrival. Instead, the entire check-in experience was unwelcoming and deeply disappointing.Guests arrive with positive expectations, having paid in full in advance and placing trust in the brand’s reputation. The experience I encountered fell far below those expectations and was a significant letdown’especially from a property of this standing.Absolutely unexpected.

Our stay at Trident Udaipur was absolutely wonderful! The property is stunning ’ beautifully maintained with lush green gardens where peacocks wander freely, and lovely views of the Aravalli Hills and Lake Pichola. The location is perfect too, just about 10 minutes from Ambrai Ghat and other key attractions.What truly stood out, though, was the service. We genuinely experienced the hallmark ’Oberoi hospitality’ that the brand is known for. The staff went out of their way to make our stay memorable, even decorating our room to celebrate our kiddo’s birthday ’ such a thoughtful touch!The restaurant and food were top-notch, both in quality and variety. A special mention to Jyoti at the front desk and Kajal from the restaurant for their warmth and exceptional service.Overall, Trident Udaipur is a perfect mix of elegance, comfort, and heartfelt hospitality ’ can’t wait to return!

An absolutely beautiful hotel that truly lives up to its 5-star rating. The architecture and interiors are stunning, creating a luxurious and relaxing atmosphere from the moment you arrive. Breakfast was exceptional, with a wide variety of fresh, high-quality options that catered to every taste. What really made the stay special was the staff ’ warm, polite, and genuinely attentive, always going out of their way to make us feel comfortable and welcomed. A perfect blend of beauty, comfort, and outstanding hospitality. Highly recommended!

An extremely pretty property with excellent staff service.We were greeted warmly and offered welcome drink as we checked in. Staff was prompt and helpful.The rooms were well appointed with luxurious linens.The breakfast was extensive and was yummyThe shower was okay and needs to be upgraded.We had an Aravalli view room which was more of a garden view.The garden area is an absolute treat.