After an almost 30-hour journey from Canada to India to attend my niece’s baby shower, all I wanted was a place where I could rest, recharge, and prepare for an important family celebration. The only reason I initially chose Vivanta Navi Mumbai, Turbhe was because of its convenient location close to the venue. Little did I know that this hotel experience would become one of the highlights of my entire trip.From the moment I arrived, I was welcomed with warmth, kindness, and hospitality that honestly exceeded anything I have experienced anywhere in the world ’ whether in Canada, the United States, Europe, or even at other hotel chains within India.A very special thank you to Duty Manager Rashmika, whose warm smile, caring nature, professionalism, and exceptional customer service immediately made me feel at home after such an exhausting journey. She truly represents what genuine hospitality should feel like.I would also like to sincerely thank Kumar, Chirag, Sushma and the entire front office team, along with the phenomenal F&B team led by Nitin, Monica, Purva, Junaid, and so many others whose names I unfortunately cannot remember, but whose kindness I will never forget.The food was absolutely outstanding ’ fresh, warm, flavorful, and consistently delicious every single day. We loved the breakfast spread so much that during my entire six-day stay, I honestly did not feel the need to eat anywhere else. The prawn biryani and butter chicken deserve a special mention because they were simply phenomenal.The rooftop pool was beautifully maintained, the rooms were spacious and spotless, and the beds were unbelievably comfortable ’ exactly what I needed after such long travels.What touched me the most was that I arrived with no expectations beyond convenience, but I left with memories of extraordinary kindness and service that made this trip incredibly special for me.In fact, I loved my stay at Vivanta so much that I decided to continue the experience and book another stay at Vivanta Goa, Panaji for four more nights. I am already looking forward to it while still reminiscing about the amazing experience that just ended.Thank you once again to the entire team at Vivanta Navi Mumbai Turbhe. You made me feel cared for, welcomed, and truly valued. I will always remember your hospitality with gratitude.
Meena Dowlwani (Destination CEO) •
Solo Traveller • May 2026