Ginger Bhopal, Shahpura Lake

MORNING BUFFET AND DINING EXPERIENCE at the hotel was highly disappointing, with very limited options and poor overall quality. Serious no for morning breakfast buffet.Additionally, the attitude of Mr. Tripathi at the reception was extremely unprofessional. He lacked basic courtesy in communication, and his choice of words was inappropriate and discourteous. Despite having already paid for three days, he demanded payment for the following day, even after being clearly informed that I would be checking out the next day.The hotel management should seriously consider improving both the dining experience and the professionalism of its front desk staff. Reception is the face of any hotel, and it is essential to have sensible, courteous, and customer-oriented personnel in such an important role.

"I had a fantastic experience at Fairyland Clarks Inn, Bhopal. The rooms were very clean, spacious, and comfortable. The staff member was extremely polite. The service was quick. I also loved the food. Highly recommended for a great stay!Special thanks to Poonam and Mitesh at the breakfast buffet.

I am extremely disappointed with the pathetic service and complete mismanagement at this restaurant. I had specifically booked a table in advance for the rooftop seating area, as that was the main reason for choosing this place. The booking was confirmed, and we planned our evening accordingly.However, when we reached the restaurant, we were casually informed that there was no rooftop booking available because a private function was going on. Shockingly, they claimed there was no record of our reservation at all. There was no prior call, message, or any form of communication to inform us about the event or cancellation. This is highly unprofessional and irresponsible.What made the experience worse was the indifferent attitude of the staff. Instead of apologizing sincerely or trying to arrange an alternative solution, they behaved as if it was completely normal to disregard confirmed bookings. We were left standing there, embarrassed and frustrated, with no proper explanation.If the rooftop was unavailable due to a function, why accept bookings in the first place? And if there was an internal error, why wasn’t the customer informed in advance? Basic courtesy and customer service were clearly missing.We had chosen this place for a special outing, and the entire mood was ruined because of their poor management and lack of accountability. A reservation should mean something. If a restaurant cannot honor confirmed bookings or communicate changes properly, it seriously reflects on their professionalism.Very disappointing experience. I would not recommend this place to anyone who values their time and plans. Please improve your booking management system and train your staff to handle customers respectfully.

Amazing stay. The staff was really kind and welcoming. The hotel was clean, peaceful, and honestly perfect in every way you’d want.The breakfast buffet was fantastic, great variety and even better taste.Special thanks to Poonam at the breakfast buffet. Her hospitality truly stood out. It’s rare that simple kindness leaves such a deep impact, but this is a memory I’ll always carry with me.

Size of rooms is very small, totally not value for money. Room service is very slow. Asked for 2 bottles of child water and they took 3 reminder calls than also they brought room temp water bottle. Ordered finger food for which they took approx 45 mins to serve. Apart from location nothing is worthy.