Hotel Diamond Suites

’The best part about this hotel is the people. Everyone is super welcoming, friendly and always ready to help, which honestly makes the whole stay so much better. The vibe feels warm and full of energy, and you can actually feel the effort they put into making guests comfortable. It’s one of those places where the experience is more about the people than anything else ’ and that’s what makes it memorable.’ ’

Rooms are good. Well maintained. They have a balcony to gossip. Staff is good. They don't have lift. Zomato and Swiggy orders are delivered to the room.

Prior to my arrival, I informed the hotel staff on June 28th about my late check-in due to a late evening flight. I arrived at the hotel around 10:00 PM and completed the check-in formalities. However, the receptionist, Mr. Arman, immediately began questioning my check-out time. I informed him that I would check out around 3:00 PM on July 1st due to my flight schedule. He insisted that I pay for an entire extra day for a mere 3-hour buffer, which I declined.What followed was completely unacceptable. Mr. Arman became verbally aggressive, refused to allow us into the room, and kept my elderly parents’who had just endured a 13-hour flight’waiting in the lobby for over 90 minutes. His justification was an alleged SOP and a potential ’20,000 fine if guests stayed past noon, which I found to be completely baseless given the appalling condition of the hotel. I even offered to provide a written undertaking accepting any such penalty, but he refused.I reluctantly agreed to pay 30’35% of the day’s tariff just to be allowed into the room. At that hour, with exhausted parents, I had no other option.Upon entering the room, we were horrified. The room was in a deplorable state:It reeked of cigarette smoke.The bedding and towels were clearly used and unchanged.The AC, TV, and geyser were non-functional.Cockroaches were crawling around.There was no running water in the washroom.The so-called ’in-house kitchen’ was non-existent; food was sourced from an unhygienic nearby eatery, which was closed during our stay.This experience was not just disappointing’it was mentally distressing

COMPLETE DISAPPOINTMENT, HORRIBLE EXPERIENCE. NOT RECOMMENDED AT ALL11th April, 2025, I stayed in room number 2001 at second floor of this hotel. This room is so small that you can't breathe properly. The room was not properly cleaned. There was immense lack of hygiene everywhere. The contact number of the reception was not responding. Water taps in the washroom were dry. On requesting the staffs, they said the pumpset has been broken down. It will take 2 hrs to get repaired. The situation was horrible. After 4 hrs water was provided. The air-conditioner was not functioning properly, no remote control was provided. The television was non-functional in the room. The staffs were rude and unprofessional.

Shittiest possible stay i ever experienced.An OYO customer representative called me while searching for rooms in the location, and convinced me that’s the best possible’s room out there.On reaching was a completely opposite story.Very small beds, had to sleep diagonally to accommodate myself.Water available, informed the receptionist after which a feeble stream of water was available.Bare minimum cleanliness.DO NOT VISIT, IF YOU PRIORITISE ON CLEANLINESS AND COMFORT.