I had a really disappointing experience at Diplomat Residency, especially considering it’s a 3-star property and I had booked an Executive Room expecting at least basic standards.To begin with, the bathroom condition was very poor and unhygienic. It was not properly cleaned, the taps were leaking, there was no hot water, and basic toiletries were missing. There was no dental kit, no hand soap, and despite the room being booked for two people, only one towel was provided ’ not even an extra smaller one.The mini-fridge was not clean, and one of the electric sockets was burnt, which honestly felt unsafe. When I requested a room change, they showed me other rooms, but none matched the size or category of the Executive Room I had booked. Moreover, all the bathrooms had similar issues, and the rooms felt very dark and dull. The view from the room was also not good, though that was secondary ’ the lack of hygiene and basic amenities was the real concern.When we asked for the remaining towels, it took them almost three hours and multiple reminders to deliver them. For hot water, they finally provided it in a bucket, but the bathroom was so cramped that it was difficult to even place the buckets properly in the shower area. When I asked them to clean the bathroom, they simply wiped the floor with a mop, clearly just for formality. It didn’t feel cleaned at all.Overall, this stay did not feel like an Executive Room in a 3-star hotel. From a practical perspective, this place might be okay for boys or youngsters looking for a short 2’3 hour stay or just a place to hang out or drink, but it is not hygienic or comfortable for women. I would not recommend it for families or couples, especially when cleanliness and hygiene are important. The experience was far below what is promised on their website, and honestly, even very basic accommodations provide better service and cleanliness.
Chetna Agarwal •
Solo Traveller • Dec 2025
