Hotel Metro Palace

Good food briyani specially love it. And amazing customer service from the Manager/Owner not sure to waiter all down to earth people and very friendly and warm hearted. These guys are wow!!!Thanks for your service ’?

We visited this hotel 10 days prior to our stay to personally see the property and book a room. At that time, we were shown a specific room and confirmed our booking based on that.However, on the day of check-in, we were unexpectedly taken to a completely different building next to Lucky Hotel Bandra called ’Gods Gift.’ This was not the room or property that had been shown to us earlier. The area felt extremely unsafe, especially considering we were two girls staying alone. Within just a few minutes, there were multiple men around the offices nearby staring and peeping at us, which made us highly uncomfortable.We returned to the hotel with all our luggage and informed them that this was unacceptable. They then offered us another room on the ground floor which honestly resembled a servant quarter. The same issue continued there as well, with men constantly peeping in, so we refused that room too and requested the original room that had been promised to us.What made the experience even worse was that this all happened on the day of our friend’s wedding, when we were supposed to be getting ready peacefully instead of dealing with this stressful situation.The service was extremely disappointing and unprofessional. I would strongly advise others not to book this hotel if you are looking for comfort, safety, or basic professionalism.

Good service and very nice. Location is perfect, hotel is near and walkable to eateries and sea. Rooms are comfortable and okay.Definitely a good recommendation if you are coming as solo or couple. Staff are helpful and friendly too.

Service was good and the place is very pleasant. The location is ideal, with the hotel close enough to walk to restaurants and the sea. The rooms are comfortable and decent. I would definitely recommend this hotel for solo travelers or couples. The staff are also friendly and helpful.

Unfortunately, my experience at Lucky Hotel was very disappointing. The service was not up to standard, the rooms were not cleaned on a daily basis, and the bedsheets were extremely dirty. Overall, it felt like a complete waste of money. I hope the management improves their cleanliness and customer service standards.