LCH Fitness

Staff were not helpful.

I reserved two rooms through Agoda and received confirmation. But just before arriving, I saw in the app chat that one room was canceled, though the app still showed it as confirmed. When I called the hotel, they said they weren't sure about my arrival because I hadn't called them. First, why should I need to call when I booked online? Second, they said they only partner with Booking.com, not Agoda. Contacting Agoda customer service was also difficult. In the end, I booked another hotel via Cleartrip, where no call confirmation was needed and check-in went smoothly. This was the worst booking experience I've had.

We loved every moment and everything at this place. I strongly recommend this hotel. We also enjoyed swimming. The food was tasty, and all the staff were friendly and polite. We stayed for four nights. Special thanks to the chef for preparing delicious Jain food without potato, onion, and garlic. I am very happy and satisfied. Thanks to the entire team at LCH Hotel.

Wonderful property with clean and comfortable rooms. Very quiet environment and top-notch services. The food was excellent.

Today, I had a very disappointing and frustrating encounter with the gym receptionist. I currently hold a single membership and was looking into upgrading to a family plan. Meanwhile, I brought my 8.5-year-old child who quietly sat reading a book without bothering anyone. Despite this, I was sharply told that my child is not allowed inside at all because I only have a single membership. The tone was unnecessarily harsh and lacked any basic empathy. I get that rules exist, but there is a big difference between enforcing them and showing no sensitivity—especially when it concerns a well-behaved young child causing no trouble. The response felt cold, dismissive, and unreasonable. When I inquired about switching to a family membership, I explained that my husband is away and I wanted coverage for my children and my mother. To my surprise, I was told only one child and my mother could be included, leaving one of my kids out. This makes no practical sense and shows a rigid, poorly thought-out system. Overall, the interaction was insensitive, unhelpful, and seemed driven by money without considering real-life situations or customer needs. I am very disappointed by the attitude and lack of understanding. I hope management takes this feedback seriously and trains their staff to treat customers with more empathy and common sense.