Lymond House - Homestay

Our experience at this café was one of the most disappointing dining experiences we've encountered. The atmosphere is lovely, the design is attractive, and the food was truly good. However, none of this compensated for the shockingly rude and unprofessional staff behavior. We ordered several dishes and, like most patrons at premium-priced cafés, expected to pay for both the food and the overall experience. Instead, we were suddenly told that taking photos would incur an extra charge of ₹2,500, a policy that was never communicated beforehand. The staff did not explain this politely; instead, they responded with hostility and arrogance. One employee even came outside seemingly ready to argue. They said their manager would reprimand them if customers took photos and that we had to comply. Whatever their internal rules, it is not the customer's duty to handle poor communication and confrontational attitudes. A beautiful café and good food might attract customers once, but terrible service ensures they won't return. We came expecting a pleasant evening and left feeling genuinely upset. It's unfortunate that such a nice place is marred by the attitude of its representatives. I would not recommend this place unless management seriously improves staff professionalism and behavior.

Extremely bad management. We went to book a candlelight dinner and were told we already had a booking and to make a reservation the next day before 5:30 PM. On that day, we arrived at 5 PM sharp and were informed the head chef was unwell and to book again the next day before 10 AM. When we called at 9:45 AM, they said the evening was fully booked. How is that possible? Lots of lies and very poor management, especially from a woman named NANCY. No matter how nice the place looks, they haven't learned how to treat customers properly. This issue needs urgent attention because nearby places handle this basic service much better.

The property was really good and all the staff were polite and nice. Enjoyed our stay here.

ixigoer •

Family • India • Jun 2026

Went to Lymond House for our anniversary dining and was hugely disappointed. We ordered multiple dishes only to be told they were out of chicken with no prior warning, ruining our plans for a special day. Worse, the manager demanded ’2,500 just for taking pictures on my personal phone ’ no signage, no heads-up, completely unreasonable. Who is he to restrict paying customers from basic phone photos when we weren’t harming anything? Made us wonder if it’s his own place and we’d somehow trespassed. The manager’s behavior made us feel unwelcome instead of valued. Lymond House could be a peaceful, safe place for celebrations, but not with this kind of management. Hopefully the owner addresses this issue. Won’t be returning until there’s a serious change.

We visited Lymond House to celebrate our anniversary with a meal but ended up very disappointed. We ordered several dishes only to find out they had no chicken available, which was never mentioned beforehand and spoiled our special occasion. Even worse, the manager insisted on charging ₹2,500 just because I took photos on my own phone—there were no signs or warnings about this, and it felt completely unfair. It made us question if this was really his place or if we were trespassing. The manager's attitude made us feel unwelcome rather than appreciated. Lymond House has the potential to be a calm and safe spot for celebrations, but not with management like this. I hope the owner will fix this problem. We won’t come back until things change significantly.