PASSIONS HOTEL EDATHUA - Alappuzha

Good hotel Good service Good food

ixigoer •

Couple • India • Oct 2026

Outstanding experience with top-notch amenities and service. The menu options were somewhat limited, but the quality of the room more than compensated for that.

Pleasant experience

We went to Passion Restaurant with our family of 8, including 4 kids, during Onam. When we got there, the dining area was nearly empty. A staff member took our order but soon told us some items were not available. We changed our order accordingly. This happened two or three times, forcing us to adjust our order repeatedly. After placing the final order, we waited for almost an hour. Meanwhile, we saw two other tables, who came after us, get their food before us. Parcel orders were also being prepared and handed out to others. We noticed juices and tea being served while we were still waiting. With four children, waiting that long without food was very hard and disappointing. Eventually, we left without having dinner. It was a very odd and upsetting experience, especially during Onam when we wanted to enjoy a family meal. I hope the management investigates this and improves their service so other families don’t face the same issue.

On Onam eve 2026, my family of 8 went to the restaurant for dinner, but the experience was terrible due to the staff. A manager in a red t-shirt took our order but said some items were unavailable, so we chose other options. Then, two more customers arrived and took seats, and the manager served them first while we waited with our children. He also served takeout orders, and some customers who came after us were leaving, but our food still hadn't arrived. After an hour, we had to leave without eating. I hope the management addresses this issue. Thank you.