Perfectstayz Premium Mall Road

Pleasant stay with staff who were highly professional and courteous

I booked a room at Mall Road, but it was very dirty—curtains were stained, lights didn't work, paint was peeling off completely, and the TV was broken. Booking their executive club room seemed pointless, and there was no one to address the issues as the staff appeared clueless.

My stay at this hotel was very disappointing throughout. The room wasn't cleaned well, and many amenities were missing or didn't work properly. The staff acted unprofessionally and were slow to address requests and complaints. The cleanliness, maintenance, and overall service were much worse than what was advertised when booking. The food was just average, and the facilities didn't match the cost. The experience was uncomfortable and stressful, leaving a bad impression. I had higher expectations for hospitality and wouldn't suggest this place based on what I went through.

Our stay at PerfectStayz Westend, Mussoorie was fantastic. The hotel is ideally situated near Mall Road but still quiet enough for relaxation. The rooms were tidy, cozy, and well-kept, offering stunning views of the mountains. The staff were polite, friendly, and always willing to assist, which made our visit easy and enjoyable. The food was delicious, and the overall hospitality made us feel at home throughout our trip. We particularly loved exploring Mussoorie and Landour, and returning to a comfortable hotel each night enhanced the experience. I would highly recommend PerfectStayz Westend to families and anyone seeking a pleasant stay in Mussoorie. We look forward to coming back.

Had a pleasant experience here. The food quality is good, and the staff are friendly. Mr. Deepak Ji, the manager, is very kind and straightforward.