Svenska Design Hotel Mumbai

Very disappointing and mentally stressful experience. Public ko kya samajh ke rakha hai? I had a confirmed booking clearly showing check-in on 4th and check-out on 5th (overnight stay). But when I reached the hotel at 10:30 PM, I was told it was only a 12 PM’6 PM day-use booking and I was denied accommodation.Ye condition booking ke time clearly mention nahi thi. Agar check-in window limited thi, toh basic courtesy hoti hai ki guest ko call karke arrival confirm karein. Mujhe ek bhi call nahi aaya.Sabse shocking part tha hotel manager ka behaviour. Instead of helping, he was argumentative and dismissive. Raat ke 10:30 baje guest ko send back karna without proper solution shows complete lack of professionalism and empathy.Due to this mismanagement, mujhe turant dusra hotel book karna pada which cost me around ’16,000. This entire situation was avoidable with proper communication.For a property that claims high standards, this experience was extremely disappointing.

Excellent service and warm hospitalityI had a very pleasant experience at Svenska Hotel, Andheri West, thanks largely to the exceptional staff. Sanjay was extremely courteous, attentive, and always ready to help with a smile. His professionalism and prompt support genuinely made the stay comfortable.A special mention to Vikash, the desk manager, who handled everything with great efficiency and calm. He was approachable, proactive, and ensured that all requests were taken care of smoothly. His management skills and guest-first attitude really stand out.Overall, the service was seamless and welcoming. Experiences like this make a big difference, and I would happily recommend the hotel based on the hospitality provided by Sanjay and Vikash.

Bit of exaggeration to call it 5-star; it is bang on the roadside and difficult to spot. I would rate it 3 star at best. Receptionists need training; some appear to think that they are house detectives ("You will not have strangers in your room after 8 PM!"; "You have exceeded your allowance; come down and clear the extra charges!"). The corridors needed cleaning but the rooms are large and clean and the housekeeping staff are friendly and cooperative. 10% service charge is automatically added to your food bill (I thought it was illegal??). Convenience of being located near Ambani hospital and couple of large malls.

Extremely disappointed with my stay at Svenska Hotel, Andheri West. This place is nowhere close to a 5-star experience and honestly not worth the cost. The management is unresponsive, and the staff behaves as if helping guests is optional. They even denied check-in until 3 PM without any valid reason, and throughout the stay we received zero support for basic needs. The receptionist’s attitude was careless and borderline rude, and the food quality was far below what the hotel claims.Overall, there is absolutely no sense of hospitality here ’ felt like I had to teach them how to treat guests. Definitely not recommended.

I had a wonderful stay at this hotel during my visit to Mumbai. The rooms were spacious, clean, and well-maintained, offering great comfort after a long day. The staff were extremely polite, Specially Mr. Vikas was so Nice and helpful, always ready to assist with a smile.The location is perfect, close to the airport and major business areas, yet quiet enough to relax. The breakfast buffet had a good variety, and the food was fresh and tasty. I also appreciated the hotel’s attention to cleanliness and hygiene, which made my stay even more comfortable.Overall, it was an excellent experience with great value for money. I would definitely recommend this hotel to anyone visiting Mumbai ’ whether for business or leisure.